Walgreens — Local services in Boerne

Worst experience. Do not use this pharmacy! Four hour wait! Rude pharmacy tech Jasmine and rude pharmacist Simplicio A. I am shocked at the service or lack thereof I received here. I have a 7 yr old with the flu. I spent the evening at urgent care where they prescribed azithromycin and cough syrup. I got to Walgreens at 6 and they said it would be an hour and they would text me when it was ready. Confirmed my number. I came back an hour and a half later, Never received a text, understanding we all get busy. It was still not ready. Then they told me they would not accept my insurance. They've always taken it. Jasmine did nothing to offer me options in the drive thru. Just anything she could do to limit me it felt like she was hoping I'd get upset and leave. She even said I could xfer my prescription to another pharmacy, dismissively. I finally went inside and got a nice person who helped me with a good rx coupon and was training Chloe. Chloe was kind enough. I paid and got to my vehicle only to notice it was only the Cough syrup. No azithromycin. So I went back in and got Jasmine the rude tech again. I explained that my prescription was not completed. She said they "didn't have it". I showed her paperwork from urgent care showing the prescription was sent to this store just as the Cough syrup was. She finally found it and I got my son's prescription at 10 pm. It took 4 hours. I asked for the consult with the pharmacist to share some feedback about the experience. He didn't care. Zero empathy. His words were "I'm more stressed than I have ever been". And basically excused his extremely rude pharmacy tech with his rude behaviors as well. I told him I'd be filing a corporate complaint. He said "I'm sorry" in a snarky condescending and rude tone as if to dismiss my concern. Never again! Go to river road pharmacy in Boerne. Heck drive to San Antonio. Anything is better than this place. Walgreens is definitely not in the corner of happy and healthy anymore! Just got home. Prescription is not even mixed. I will add a pic.and it's not enough liquid to fill the instructions required for dosing....

I am traveling by RV to the area from out of state and my husband left his inhaler at home. We called our doctor and had it placed with the pharmacy within 24 hours if realizing we didn’t have it. It is an emergency inhaler, not a daily use. The cedars are beautiful and abundant and wrecking havoc on our allergies. We drive in our rv to this Walgreens. I walk inside, but see a sign on the door that the inside pharmacy is closed and to use the drive through only. My rv cannot fit through the lanes of the drive through. I asked an employee who was standing near the pharmacy if I could walk through the drive through. He said I could. I pull into the very long line (seriously, at least 30 cars. Once I was “close” to the front, I was still 7 cars before I was helped.) and then I wait more than an hour. As we get close, I exit the rv, my husband pulls to the side, and I press the call button on the tube system. No response. Ok, they are obviously busy, I wait my turn. Over the intercom: “Ma’am in aisle 2, you need to be in a vehicle.” Me: I’m in an rv, I can’t make the turn. Your inside pharmacy is closed. I’ve waited an hour for a LIFE SAVING inhaler. Then: silence!! (What? Why was there no response stating they could make an exception since the inside is closed?) A short time later a different staff member comes on the line. This was the same staff member who said I could walk through. He helps me with my transaction and I go on my way. During this very long, pretty frustrating experience, my child pooped himself and got it ALL. OVER. the car seat. If timely service was an option, that would have been avoided. While not at all Walgreens fault, definitely aided by their lack of proper staffing. I’m glad I don’t live nearby to...

I spent a year in the pharmacy at this Walgreens. I’ve read countless reviews of how poorly the pharmacy is managed and how we have little regard for wait times and our customers. That is just not true. This is the only 24 Hour pharmacy for nearly 20 miles, and being located on the outskirts of San Antonio, we received customers from all surrounding areas which led to an overwhelming workload. Additionally, we were completely understaffed. Customers we’re never able understanding of this, even during a pandemic. Sad. The people of this area were and are nothing but inconsiderate, and incredibly rude to us. Obviously we occasionally had sweet people who frequented this pharmacy and were sympathetic of our struggles. However, the super majority of people threw unbelievable tantrums after waiting for an hour. I don’t understand why any person would want to embarrass themselves in this manner or why they felt the responsibility to scream at us. The amount of abuse each of us endured working at this location was insane. On my last day here, we had to shut down the front end of the pharmacy completely. There seriously were not enough technicians to even keep this store running. And yet, it was still somehow our fault for the drive thru wait being over an hour. The management of this store definitely does their best, and there is no correlation between them and the amount of time you have to wait. Any of you who have written a nasty review about this pharmacy should apply for a job here, maybe then you wouldn’t have to wait as long. If nothing else you would learn some humility...