Kava Culture Naples — Local services in Bonita Springs

I have been going here on and off for four years at this point. During this time someone I am very close with and other friends who have worked there have recently been let down by the management and owners time and time again. Most recently the new manager has done nothing to improve or fix previous issues that were present at the kava bar. All she does is show up at the bar maybe once a week or at meeting from what I understand. She doesn’t listen to her fellow peers about the issues they have and instead seems to fire them. Also the way they go about terminating a worker is unfair and honestly diminishing. They put them on only one day a week for the next two weeks and at the end of the shift before hand right as they are finishing up they are told you are no longer what we are looking for, for the kava bar.

I am sad to see what I saw as a great social gathering area become a place of anxiety and frustration. I hope that the owners step up and deal with these issues and that this manager also tries to do better...

Wish I could give 0 stairs. This was my first and last visiting from the east coast. The young person with blue hair working made eye contact with me and ignored me when I greeted them (because they failed to greet me upon entering) and continued working in the kitchen area. There is only 1 other patron in the store at this time. I said, okay theyre probably behind on something after making eye contact with me a few more times. Moments pass by, I said “hello excuse me” and the bartender replied “I have a cut on my hand sorry” I said “my bad no problem I’ll wait” and waited a few seconds longer. Then a women enters and is immediately greeted and asked what’d she like to drink. What??? Very disrespectful and horrible impression for this establishment. I promptly left with out buying anything. Probably why there were only 1 customer in there. Teach your employees customer service. Super embarrassing. Such a cute place it’s a shame the vibe was...

This kava bar is extremely unprofessional and concerning for customers. The manager regularly smokes during shifts, and I once walked in to find a lit cigarette burning on a table just two feet from the entrance outside the door. He sometimes brings his younger kids into the bar, along with a blind, deaf puppy that cries loudly, bites clothing, and pulls on shoelaces.

The menu is also misleading- several items aren’t actually served anymore, and I was directly told not to recommend powdered kava because it’s “too cheap to make the store money,” even though it’s still listed. Training and organization felt chaotic, and the turnover rate among staff seemed very high.

On top of that, the manager frequently overshared disturbing personal stories while on shift, which made the atmosphere uncomfortable and unprofessional. Overall, I felt unsafe and unsettled here, and I would not recommend this bar to anyone looking for a professional or...