Ashley — Local services in Bossier City

Purchased several pieces of furniture on March 1st, and was told it would be available for delivery around the 4-6th. I was out of town for the following two weeks and unable to follow up, but was told they would follow up with my roommate.

After not hearing anything for those two weeks, I called and was informed that the furniture was delayed (understandable but frustrating not being told). Woman I was speaking to advised me that they had notes stating I was called and okay with the delayed delivery (neither my roommate or myself were ever called).

I asked for my salesman to call me for more information, and set up a time for him to call. Next day comes, no call. I call again and he tells me that no one informed him to call me. Awesome. He tells me it's delayed and if I want to cancel it will be a 30% restocking fee (furniture hasn't even left their warehouse yet). Last Friday he tells me he'll look into the availability to see if he can get it to us sooner, and he would text me by the end of the day. Here it is Monday afternoon with no update. I texted him and still have yet to get a response.

I'm stuck with these unprofessional and unorganized people that can't seem to update anyone on anything so that I won't have to pay 30% for a "restock fee". I understand delays happen, but let someone know. It's...

My experience with this store was abysmal. After purchasing the product, they said to check back in a week to see if it is in. Ok. I called and it was in and set up a delivery. The day before it was delivered I was told the delivery truck was broke down. Ok...Then I had another delivery set up. When I hadn't heard anything, I called and was told the product was damaged so they had to get a new one. I should not have been the one to call to receive that information. They should have relayed that to me immediately. I had just called to confirm a delivery time for the date. So finally, third time is a charm. Set up a new delivery. I found out it was going to be raining the day of delivery so I called early Thursday to get my Friday delivery changed. The staff member, Patricia told me it was too late to change to Saturday. Well, when I called the delivery guys Friday and let them know it was pouring outside, they said that it would be no problem to switch to Saturday. Patricia has been who I interacted with a lot and she seemedto not know what was going on, but was spouting stuff out as if she knew what she was talking about. The actual salesman Bryan seemed to not know what was going on with my furniture either. Just overall a terrible experience and will never purchase from this...

My wife and I went in to find a new sectional sofa for our home. The sales lady was very nice and attentive. She answered all of our questions and helped us make a purchase. Ashley even honored the online price because it was lower than the in-store price. That being said, you have to watch them when they're figuring your price up. They will automatically charge you for furniture "protection" at about $250 unless you tell them that you decline it. Our couch is very nice, but the end table we bought isn't worth near what we paid for it. We asked if they would remove the protection plan since we weren't asked about it and were told that we needed to decline it upon purchase and that there was nothing they could do. I call B.S. That's ok. They gouged us for around $500 in "protection plans" that they failed to disclose or ask if I wanted them. I hope that the around $500 was worth it because I'll not buy another piece of furniture from Ashley. They cost themselves the price of a bedroom set and a dining room table....