Balans Organic Spa — Local services in Boston

My girlfriend ordered me a massage and herself a facial from this place and it was an awful experience. She called to book an appointment and the lady at the front desk said she was too new to know how to do that and told my girlfriend to book online. My girlfriend then booked the appointment online and there was an issue where the date of one of the services (just one not both) was moved to a random date in the future. My girlfriend then called the spa to have them correct the one with the bad date, the same employee answered saying she didn’t know how to do that, told my girlfriend to book another appointment and that she would talk with the manager about cancelling the system messed up one. A few weeks later, after our appointments, they still hadn’t cancelled and refunded the one they system messed up and the manger argued it was cause online booked appointments are non-refundable. This was despite the fact that their system messed up the date, her employee said it would be canceled cause she didn’t know how to move it, and to book a new one instead of waiting for it to be moved. Then my girlfriend booked a 75 minute facial, and an add on that was 10-15 minutes. Despite this her appointment was done in less than an hour, the woman who did it left the facemask she ordered on less than 5 minutes and harassed her when she complained to the front desk going as far as following her from room to room after my girlfriend asked to be left alone. The manager then took the side of the person doing the facial and blamed the whole thing on my girlfriend.

This place will not give you what you paid for and will harass you about it. Go anywhere else.

Edit to add an update:

After posting this review, the manager of the spa, despite having my number that I had to provide to get the massage (they text me this morning asking for a review so I can prove they have it), called my girlfriend to harass her over this review to try and get me to take it down.

Despite the technician following my girlfriend after her facial claiming she got the whole time and my girlfriend just couldn’t tell time properly, the manager is now claiming that the technician stopped the facial after 60 minutes due to my girlfriends face being “too irritated”. This is a clear lie to cover the business as my girlfriend was asked how she was doing and how her face was feeling during the facial and she said she and her face were feeling great. The manager is claiming she isn’t taking sides but is agreeing with her technician whose story has changed from “she got the full 75 minutes” to “I stopped cause her face was too irritated”. In addition she is claiming that my girlfriend didn’t get the additional add on cause it was not entered properly in the website. This is a blatant lie cause you can’t enter them on the website any way besides adding a note (which worked perfectly fine for the add on she put on my massage the same way that was added no problem and paid for no problem) and it was why she tried calling first but the staff was too incompetent to take a phone reservation.

The manager doesn’t care about making sure the spa is providing the services charged for and should be ashamed to keep working there or any other spa. The only bright spot I’ll add is the person who did my massage, Aimee Chaurette, who did an amazing job. If she transfers to a new spa I’ll happily see her again but Balans is a joke and will offer you horrible service, blame you for their horrible service and harass you (or your girlfriend) for leaving an...

Worst spa experience I have ever had, I left feeling like I needed another spa. I will no longer be recommending this place to anyone else!! I Booked and pre paid for a 75 minute facial it was less than 60 minutes long. She didn’t do the facial properly. She judged my skin and criticized me the whole time. I’m all for opinions on how to make my skin better but judgment and criticism the entire session is different. I’m used to comments about making my skin better I’ve had a facial a few times a year for the last five years. This spa experience was different comments like “why is your skin like this?” “so are you going to start eating better?” “You need to not stress” were made repeatedly during the whole appointment.

When I was finished with my shortened facial I raised concern that it was short with the receptionist. The receptionist noticed the time and agreed with me that it was too short; however, nothing was done. The person who did my facial then came out to talk to me to try and convince me she took me earlier. I asked her to ease off the conversation because I didn’t want to see her again but she followed me and continued talking.

The manager phoned me the next day saying the reason why it was ended early is cause the person who did my facial said my skin was red and she didn’t want to irritate it. HAHAAH. Huge joke. So first it was “she took me early” to “my skin was red” which I was never told. She asked me how I was doing during the facial and I said fine. My skin is used to facials as I go so often. This was a sad excuse to ‘we messed up and trying to cover’. They offered me a free 30 min mini facial which makes no sense because if my skin was sooo red and irritated then why try to give me another facial to irritate it more?! Hahaha huge joke. I’m not making a drive into Boston for a 30 mini facial, which will probably last 15 minutes, absolutely not. I should have paid for a 60 min facial like I got.

Lastly, my fiancé wrote a review and they commented on it basically saying what he said was inaccurate but that’s farthest from the truth. They will most likely comment on this saying negative classic customer service words to cover them but if you go here don’t expect nothing less.

This place has a problem with time, customer service care, and overall respect for their clients. Go to Bella Santa spa or...

Not a good experience here. My husband and I went here on 4/5/25 and to be honest the experience was not very good especially for the price point. We each booked a 60 minute massage and facial. The total price for this package ( 2 massages, 2 facials) was around $750 without gratuity. We had massage booked first followed by facials in separate rooms. Now, my massage with Laila was actually good. She's talented and if you want a strong massage, book with her. My husband's massage was good, not great. Laila is the reason this place got more than one star from us. Once the massage was done, we waited for our facials for 55 minutes not exaggerating. There was no mention that we would have a gap between sessions and we weren't updated on this long of a wait. Whatever, it wasn't great but oh well. After going into separate rooms for the facials, we started the service. Seeing the reviews here, we were shocked at how bad the facials were. Both of us left our separate rooms and mutually agreed that the facials were just bad. Terrible massaging/ caressing, with very limp hands. It was not good. Lots of reasons it was not good besides the massage. My husband had no extractions done because they said he didn't need it. That's hilarious, he has blackheads, Like what? His session ended 15 minutes early. We both really were shocked at this as somehow this place was listed in 2024 as the best in Boston for facials. Absolutely impossible based on what we both experienced today. I was so bothered during the facial at the quality that I mentioned for more pressure but it just didn't feel that the experience was worth over 200 dollars and I was not relaxed just thinking about how much we were overpaying. I really don't like to make a bad review, honestly I rarely do. My husband tried to complain but didn't get anywhere and I would rather people know what they may receive especially when spending a decent amount of money. Avoid...