Laser MD Medspa — Local services in Boston

So I am super disappointed with my most recent experience with because I really like the injector and was happy to put up with them being habitually behind schedule and trek 45 minute to get to their Newbury location.

First they surprised me with a $50 booking fee and then refused to accept my Groupon stating since I had been there for a service before. To be clear - no where in the terms of the Groupon did it say that it was for new customers only. In the world of Groupon - 1 per customer means I can't buy 3 and redeem them all in one go. This Spa runs this promotion on Groupon and similar sites at various points in the year. I did purchase and use a Groupon with them in 2014 and 2015. The last one I redeemed was in November 2015 though I purchased it months earlier. I had even come once again in 2014 without a Groupon and the injector told the ladies at the front desk again to give me the Groupon rate.

Second, i was told that I was informed not use a Groupon again at my last appointment. Not the case actually. How am I sure - because last time I was there (spending an additional $200 over the Groupon cost) I had been inquiring about face peel options. I have notes in my phone about pricing, downtime, deals... if they had told me I could never use a Groupon again - I would have written it down.

You false advertised a promotion and then refused to make even the slightest consideration when a existing customer offers to bear the brunt of the situation. The face value of the Groupon at your full rate would have still had me paying out of pocket $300.

Anyways - it's a shame because as I said, the injector is great. This is not how I wanted to start my morning.

FWIW Groupon did give me a refund me in full based on the ordeal

UPDATE:

I mistakenly made a reference to the booking fee being non-refundable. Correction - the booking fee is deducted from your services generally. If like me - you were on a Groupon it wasn't at all clear that it how that would be reimbursed. Also it should be mentioned on their Groupon that you need to pay to book. I understand why they have the fee and not opposed to it - but was caught off guard when asked to...

Laser MD MedSpa was recommended to me when I signed up for cool sculpting (CS) down the street (Newbury, Boston). I have areas that are too small for the CS paddles to treat and they recommended VeloShape. I've just completed my second treatment. S0 far so good. Treatment from the staff (nurses and medical esthetician) has been friendly, calm and professional. COVID-19 protocols are apparent and being followed from my experience. They recently (last 7 days) had a new Medical Director start and they have moved to a new patient intake platform which is more comprehensive then prior. It take about 15 - 20 minutes and I am pleased to see this installed. The staff is getting use to the system so there might be hiccups but overall they appear to be adjusting well to the change. My medical esthetician has been wonderful. She's very communicative and easy going. Constantly asked how I am.

Reason for a 4 and not a 5? Parking is an issue but... it's Newbury street, comes with the territory. Plan 30 minutes prior to find a street spot or buck up and go for a garage. Warning, resident parking starts @ 6 PM on the side streets going towards Comm. Ave. You will get towed if you're not there at 6 to get your car. I was told my treatment would take 30 minutes. It has taken and hour to 1.5 hours so far. For planning purposes I would have appreciated more up front notification. I've been told it will go down as my treatments continue. So plan for long sessions at the start of VeloShape treatments. I've been propositioned for other services while getting this one. I'm not a fan of hard selling. I appreciate the information but not while I am on the table. Please inform beforehand, have signage up or email blast customers. The sell takes away from the...

My issue is of professionalism not of service. After two out of ten treatments purchased my issue is in the process of being resolved. I am grateful for that but having spent a lot of money I just want to be treated better.

I called 5 days ago explaining an issue, I had an appointment 2 days after I called at the appointment no one followed up on my issue. But I was told they’ll call me the next business day with an answer. Well that day came no call so I called and left an In depth message.

Finally the Manager called back asking how could she help and what was going on. I told her I’ve spoke with a new hire Dorothy and the assistant manager Nicole explaining everything and left a message with details and I was just looking for a follow up and She repeated HOW CAN I HELP YOU cause I have no idea what’s going on. Super rude super nasty super unprofessional for the area and for the money spent. There was a better way she could have delivered that her staff lack communication than directing that at the consumer.

It gets better I took a deep breath explaining to her again that I spoke with the assistant manager her assistant manager and asked had no messages been relayed she replied I’m trying to help you so be don't give me attitude. Managers do have to have the tougher conversations sometimes but this didn’t need to be one of them if she just could understand my confusion on how she even ended up calling me without knowing anything. And if she saw the problem with that amongst her staff cause truly they should have relayed the message to her so she could call been the star she is and fix the issue not make it worse. I won’t be back just because of the...