BOSS Store - Boston Copley Place — Local services in Boston

Never come to this store if you want to have an alteration. Remember that you never want to work with the sales person, Donald Jackson.

Here is my experience: Donald is really unhelpful if you want to do an alternation. Frankly speaking, this guy is neither professional nor responsible.

If you buy a jacket from an online store, This guy is going to charge you 40 dollars for a simple alternation without asking you anything. But a professional salesperson should ask where this jacket comes from. In fact, if it is from an online store, the price is 15.

At the due date for the alteration. Never expect this guy to contact you himself. Remember to call the store yourself to check if the jacket is ready.

It is already one day passed the due date. I called the store, and Donald told me that the jacket is still not ready. The first thing came to my mind is that "why do not you contact me in advance"? A professional salesperson should contact the customers in advance if the store cannot meet the deadline. Otherwise, it is just a waste of time for the customers if they come to the store and hear the bad news.

In addition, if you failed to contact the customers. You should admit that this is a fault and apologize. Do not tell the customers "I cannot do anything", just say "sorry". People should be ready to take responsibility but...

I go to the Copley place mall on a regular basis and go to most if not all stores . The BOSS store is the only store I avoid at all times. I’m not sure who they hire and how they are trained , but I have never seen sales people to be so rude , ignorant and useless. My husband is a BOSS customer and buys stuff on a regular basis . He is so annoyed and pissed at the sales people there . They are aggressive if they are selling , but won’t even acknowledge you if they don’t think you are going to buy from them . This is the reason why I decided to write this review : earlier today we walked by the store and decided to go in . The sales person saw us and instead of approaching us , she proceeded to dance while talking and laughing with her colleagues. I really wish BOSS management would do something different with their customer service . It’s unfortunate as I do like their brand...

Don't buy suits here if you need alteration

We wanted a suit and bought a set worth $920 dollars from Hugo Boss at Copley-Boston. They didn't have the pants in the size we needed so we tried another style. The pants of the correct size, they promised, would be shipped in. Both suit and pant needed alteration. We were supposed to pick it up after 1 week. We called and they said the tailor never delivered. We showed up the next day, again no show. We showed up the third day and we were made to go up to a third party tailor: who told us she got the suit the day before and needed some time. The measurements the Hugo Boss folks took were wrong. She needed to do some more work on the suit to fit it. We ended up spending 3.5 hours at the tailor's place. The pants that Hugo Boss gave her were also a size smaller. We had to travel on the last day and we had no choice but to take...