Lambert's Rainbow Market — Local services in Boston

0 stars. Came to this Dorchester location this morning and bought two quarts of clam chowder. When I got home and family had a taste, it was clear that it tasted funny, like it was spoiled. We have been coming here for years ordering clam chowder many times with no issues. So we called and spoke to Bill. He put us on hold and when he came back he told us that the soup is fine. When we asked to speak to a manager, he told us the manager wasn’t in today but we can come in tomorrow and talk to the manager. We assured him the soup did not taste fine but he wouldn’t listen and hung up on us. When I called him back, he refused to talk about the soup. I drove back to the store, went to the cash register and asked for a refund. The person at the cash register immediately gave me a refund without question and even apologized. When we asked if a manager was in, she stated he is. When we asked if it was Bill, they said no - Matthew is the manager and Bill is the owner.

Bill the owner needs to learn from his employees what good customer service is like. We would not have gone through the trouble of calling if it was any other store. Unfortunately, it stops here. This is how one bad customer service incident can lose business from...

July 2022: I cannot unsee what I saw and what I saw gives me pause eating anything from this location. I hate to give this location three stars because everything I observed is a five-star location except the deli area deserves health hazard zero ⭐ F failing score!!

• This place loses three ⭐ stars for cleanliness at the deli counter. One of the sandwich makers behind the counter blew his nose and went back to preparing food without sanitizing his hands!!!! Wait for it, he wiped the residue onto his apron and kept working without gloves. My first thought, he has got to go wash his hands! He did not wash his hands. He kept preparing the sandwiches!!!

I was brought to this location with a family member who indicated that this location was the place to see, shop, and eat. I decided to try one of the Italian subs. I wanted to get something that I knew I would enjoy when I arrived home from the market. When I entered the store, it was visually pleasing with multiple colors at the salad bar. The salad bar was neat, organized, and clean upon further inspection. The bakery section was also well stocked and organized for a selection of choice from the...

Stopped in at Lambert's on Sunday morning July 10th and ordered three Italian subs with mayo and everything on each sub. Received my three sandwiches and they felt very light and they looked small. Paied for my sandwiches, went to my car and opened one of them and was disappointed to see how small it was and it had very little anything on it, keep in mind I wanted everything on my sandwiches as I've had them before with all the fixings and we're not made that way. I called into the store for my car and spoke to the very helpful deli manager (the distinguished gentleman with the mustache) and he asked me to come back in and made new Saturday for me and they are just as I like them. I offered him the first three back and he said no please keep them which I thought was very kind but I wasn't surprised because the service has always been great. Lambert's has always been one of my favorite places when I wanted sandwiches, need to buy seafood, meat or poultry that was of the best quality or if I wanted a hot meal that felt like home. Thank you Lambert's job well done. I am and will always be a forever loyal...