Bangkok Bento Thai Kitchen and Sushi bar — Restaurant in Boston

❗️stinky dinnerware🤮 ❗️the high rate of 4.8 is a fake🥊 They used to give customers 15% discount in exchange of a good review.

1⃣️Stinky napkins: The black napkins they use to wrap the knifes and forks smells like they have never washed them. I smelled 3 napkins and they are all stinky. It is very bad 🤢 because the time we find this out is when we finished the food and tried to wipe mouth with it. Otherwise we would never sit at their table. Who wants to be tricked to pay and eat food prepared in poor cleaning conditions!

2⃣️ poor food I love Thai food but the food of this restaurant ranks at the bottom compared to other restaurants with similar price levels. To be honest even before we find out the napkin smells, we already knows we would never come back because the taste and ingredients of the food is very disappointing.

3⃣️The lie of server: I asked the server to check the napkin, she told me it smells just like cloth which is a lie that any of you cannot deny. It is pure irresponsible. Even you as the manager admitted that the napkin has weird unusual smells.

4⃣️ Missing Price We wanted to buy one of the napkin as an evidence. The manager refused to sell us. The excuses she used was that she don’t know the price of the napkin. How ridiculous it is the manager of a restaurant don’t know the price of the napkin they have to order every week?

5⃣️ the excess You said it might be from detergent or they could be new ones. Let’s face it, I have been to many restaurants in Boston and none of them has stinky napkins smells like yours. It looks like either you reused the napkins or you restored them in a messy place.

6⃣️canceled item You accuse us for cancel one of the dish without reason. We ordered extra food but we realized it only 1⃣️ minute after we placed the order. I walked to the server to ask her if we can cancel it. She said yes. Is canceling extra food before you...

Me, my wife and son got to this place and asked for a table. A gentlemen told us he was going to check inside if there was a table and he came back out saying we needed to wait 15-20 minutes because there was not table. About 10 minutes after that a family of 4 people came and went straight inside and didn’t come back. So I went to check. They were sitting at a table, so basically, the guy told us there was not table but there was one and they gave them to this “white” family. I complained with another server (a lady) and she said that there were some people at a corner table that were leaving and she was going to give us that table. I literally couldn’t believe how small this table was for 3 people (I am sharing a picture), surprising they sat 3 other people next to us in two of this table together so they have plenty of space. The food was amazingly good. But the service was awful. I don’t recommend this place to dine in specially if you are black or brown (I think that play a role on how they serve you). Also, the atmosphere is ok. I do recommend the food to go because honestly is really good (I’ll share a photo of my plate). Hope the owner(s) read my review and talk to the severs to treat everyone equal because everyone’s money worth the same when paying for...

Very unpleasant experience, while I would appreciate it might be busy lunch time, I have been waiting for my Pad Thai for about 40 mins. And tables around me ordered at the same time have finished their food and left- I believe one of them has order pad Thai as well. No one explained the delay to me and I have to ask the waiter twice for this- if there is any delay I would appreciate someone tell me of this and I feel a bit better. There is no service at all. After the long wait, I saw a very soggy, almost soupy pad Thai , and tbh it’s really terrible dish and I could not finish it at all. Gotta say I was so hungry but I could just eat half of that. You could imagine how bad it was. I would question the quality control of this ? No staff asked us how was the food?? It appears they knew we were not happy and tried to avoid us ?? Anyway surely that’s not the way to provide customer service. I have to express my opinion to the staff by myself when I paid, while I would appreciate the waitress’s gesture by saying that she would offer me a free appetiser next time. I am quite sure I would be eating here anymore and that’s not really the true costumer service i...