She She Nail & Lash Studio — Local services in Boston

I have been a loyal customer at this salon for almost a year, but after my most recent experience, I will not be returning. I requested a Russian manicure and showed a clear reference photo of what I wanted. The first picture is the reference photo I showed them, second is what I got. The final result was different. The chrome power was smudge unevenly. The polish was also very dull and lack the mirror like reflective finish I expected. The overall quality did not meet a nail that you are paying $125 for.

When I pointed out the difference to the manager, she refused to acknowledge the issue and insist it look the same as the picture. After some discussion, she agreed to remove the nails and not charge me, but then informed me that I could no longer book appointments with them. The way the situation was handled was unprofessional. Instead of working to resolve the issue and retain a loyal customer, the manager’s response was to refuse future service. Very disappointed. This is not the level of customer care I expect at this price point from a business I’ve supported for nearly a year.

Edit in Response to Owner’s Reply:

I appreciate the response from the owner, but I want to clarify a few points. First, I fully understand that exact replication of a reference photo may not always be possible, but I do expect a result that is at least close in quality and finish—especially at this price point. The difference was not a matter of small variations in technique, but a significant gap between what was promised and what was delivered.

Second, the claim that I was rude is completely defamatory and outright lie. At no point did I raise my voice, use inappropriate language, or act disrespectfully. I simply pointed out the issues with my nails and asked for a resolution, which is a reasonable expectation as a customer. There were other customers in the salon at the time who can confirm that I remained polite and professional throughout the conversation. If the salon has security footage of our interaction, I have no problem with them releasing it because I know I acted appropriately. Instead of addressing my concerns professionally, the salon chose to accuse me as a client, which only reinforces my disappointment in their...

WARNING !! Complaint and Follow-Up Regarding Recent Experiences

I am writing to formally follow up on a review I posted several months ago, as I feel it is important to share a concerning shift in the level of service I have recently experienced.

Until now, I have been a loyal client at SheShe Nails, consistently receiving excellent service and enjoying my visits. However, during my most recent appointment, I encountered an uncomfortable and disappointing situation. Due to a language barrier, I had questions and concerns during my service. Instead of being met with patience or assistance, the stylist rolled her eyes at me. This behavior was not only unprofessional but also made me feel dismissed and unwelcome.

More recently, I had an evening appointment scheduled, which I unfortunately had to miss due to an emergency that resulted in my hospitalization. I made a courtesy call to inform the salon as soon as I was able. Despite this, I later received a message stating I would be charged $40 in accordance with store policy. When I asked to speak to a manager to explain the situation and seek understanding, I was told they were “unable to talk.” I also requested contact information for someone I could email or speak with to further explain my situation, but this request was disregarded multiple times.

While I understand and respect the need for policies, I believe there should be a degree of understanding and flexibility in the case of genuine emergencies. Being hospitalized is not something anyone plans, and I reached out in good faith to notify the salon as soon as I could. The lack of empathy and the absence of an open channel for communication has left me extremely disappointed.

I hope this message will be taken seriously and passed on to the appropriate person. I would appreciate a response, clarification of your policy in such cases, and a review of how customer concerns are handled...

UPDATED REVIEW:

I waited some time in hopes Alina would reach back out like she mentioned she would but unfortunately that never happened. Because of that, I’m sadly updating my review.

No less than 4 hours after I left my second appointment with a different nail tech, she texted me and asked me to remove my review, which upon reading other reviews, seems to be a common occurrence. I may have adjusted it had she just let me edit it organically and on my own accord.

So because I didn’t take down my review, Alina wouldn’t allow me to book additional appointments to try other nail technicians. Sometimes it takes trying a few different people to find someone you jive with. In all my years of getting my nails done, I’ve never had this type of experience. As a business owner, you should want your customer to be 100% happy, not argue with them as to why they shouldn’t be.

ORIGINAL REVIEW: I really wanted to love this place because of all the amazing reviews but when you’re paying $115 for a French manicure, you expect it to be pretty close to perfect. Maybe I got put with someone new (she didn’t give me her name) when they booked the appointment for me over Instagram?

During the appointment, when I looked down at my hand, the French line on 2 fingers were a completely different thickness than the other 3. When the manicurist fixed it, it was crooked. It took about 3 more times of her redoing it and wiping them away then redoing it again before they looked slightly acceptable. Then when she finished painting, she filed them down to the nub (can see skin popping out from underneath) to make the lines thinner but my thumb still doesn’t match. The filing also made the edges looked unfinished and jagged. For reference, first picture is what I asked for, second is what I got (even after all the corrections I had to ask for). Giving 2 stars because the...