The Bostonian Hotel Boston — Hotel in Boston

Nicely decorated. Staff is welcoming and well trained. The bed was comfortable. Location is very convenient. ADA compliance is poor, the bathroom doors are too narrow for a wheelchair, and the bathrooms are small. No tub in our suite. Only one working elevator for guests and when that broke, guests and staff were required to share the one remaining service elevator, which resulted in long waits. (It appears that they have 2 of each type of elevator, but only one guest elevator and one service elevator were available during the short period that both were working) When attempting to use the stairs to make an appointment on time, we found the exit signs to be confusing and contradicting, I felt that had a fire or other emergency occurred during the night, that it would result in multiple tragedies. I did ask for the manager to connect with me to discuss privately, but that hasn't happened yet. The amenities they offer are all add ons. $20 to have a refrigerator in the room for 2 nights. 1 microwave for guest use for the entire hotel. While the pay per view movie options were of current theater releases, you would get nag screens while while watching anything that was included in the room rate, if you didn't read the fine print on how to close the nag, you would likely end up paying for a movie due to just pushing the wrong button, and they do not indicate the cost of the movies up front. There was a $30 mandatory per day charge (destination fee) that allowed them to give discounts on other services, but the services offered were not attractive, and the discounts did not add up to the money charged for them. They also charge tax on this destination fee although we neither requested or received anything from them to be taxed on. The balconies are cosmetic only, and not structurally sound to walk onto. The view from our balcony was of a poorly maintained back alley and brick walls. The thermostat also appeared to be cosmetic as we were uncomfortably cold through our entire visit making it difficult to sleep. A request for blankets was ignored. Another guest told me when they found the hotel on a 3rd party site, they were able to be in one room with their two children, but when they contacted the hotel to see if they could get a better rate, they were told there was a 3 person max for each room and the would have to book a second room to accommodate both of their children, so they went back to the 3rd party site so the family could be together in one room. Honestly, the song, "Master of the House" from Les Misérables was stuck in my head most of the time I was there, the clear objective was separating guests from as much money as possible in any way possible. Guest experience mattered to the desk and service employees, but clearly is irrelevant to management. You can't even get coffee in the lobby until after 7 AM, even though I was told it was available 24 hours at check in, although I didn't ask. So if you have an early flight, build in time to get some somewhere. ( there is a coffee maker in the room, but inadequately supplied) At 7AM people were lined up waiting for the lobby coffee which had yet to be set out. No trrash receptacle was provided for empty sugar packets, etc so if you had anything but black coffee, you had to carry your trash with you. They offer a mini bar in the room, but at least they warn you that if you set off a sensor you will be billed for the alcohol even if there was no change to the inventory, so we didn't even open the mini bar, regardless of our curiosity about what was offered. Make sure you read their "welcome letter" it's actually a warning, and the only one you will get. I would recommend looking for a Hampton over the Bostonian Boston, you'll get an acceptable, comfortable room, breakfast included and transparency. EDITED TO ADD: Over a week later and no contact from them EXCEPT to add another random charge to my credit card with no reciept or explanation. (I guess that's the bad review fee) I've called to clarify, but no one is available to...

Definitely did not meet the expectations of a Millennium hotel and wasn’t worth the $3,000 for a four-night stay in the William Dawes suite. For starters, a window in the bathroom was falling off of the building. The bathroom is far from the only AC unit in the room so it was uncomfortably warm. The room was only cool at night even with the AC running constantly and we saw several guests with similar issues. The furniture was on the cheap and uncomfortable side and the room seemed bare. We were charged extra for the use of a mini fridge when the website states that mini fridges are complimentary for all rooms (this was removed on check out). Over half of the staff cannot hold a basic conversation in English which made it impossible to get directions or recommendations or make any requests. We requested two extra body towels on our second night when we encountered a front desk member who spoke fluent English, but a different man arrived at our door 20min later with a tiny stack of paper towels, like from a bathroom dispenser. The poor guy didn’t understand a word we were saying so we just slipped him a five for his troubles and sent him on his way. We later saw that same English-fluent front desk employee having a rough conversation with housekeeping because they couldn’t even understand something as simple as “room 242”. It’s hard to understand how a place can operate like this and charge what they charge. We had a keurig but no coffee pods; seemed to be lacking many amenities like that. The absolute worst part of the stay was the staff at the restaurant, North 26 Bar and Restaurant, attached to the hotel which had inside access right next to the elevators. Myself and my husband, paying hotel guests, along with our local friend from college, were seated on the patio outside of the hotel. Half of the furniture was stacked up, no signage or ropes were in place, no restaurant goers were outside, and all doors to the restaurant were shut. However, this did not stop an employee from unlocking a door and yelling that we had to “buy something from the hotel” to sit outside. I explained that we bought the best suite at the hotel for several nights, to which he corrected himself by saying we just weren’t welcome there and had to immediately leave hotel premises, his tone implying we weren’t good enough to be there. We were met by sneers from the other restaurant staff. I walked to the front desk and asked if guests were allowed to sit at the patio tables (it’s literally in an alleyway on hotel property) and the lady at the front desk literally told me her English was not good enough beyond basic front desk tasks (checking people in/out). Whether this was true or she just didn’t want to bother, we did witness several occasions involving her unable to help many other guests with basic requests due to a major lack of English conversation skills. The front desk employee who checked us out told us the restaurant does not own that space and we did have a right to sit there. Too bad the other staff couldn’t back us up on the day we were wrongfully mistreated. The restaurant put out a sign the next day stating only diners could use the patio, but it was never occupied by anyone eating at the restaurant during our entire stay, even though the weather was beautiful. Saw a few homeless folks laying on the floor by the elevators on occasion. We had to take our own luggage on a cart to and from our room because it was apparently not in anyone’s job title at the hotel when we needed assistance.

The bathroom shower and deep tub were very nice and the bathroom was at least pretty clean. The view and location were fantastic. The valet staff was terrific and the man who checked me in and out was attentive and receptive to my feedback. But these are all things that should be expected at a Millennium. Overall, I’d say this room was worth $300 less per night than what they charge. Millennium needs to intervene if they’re going to allow this dwelling to...

Haven’t written a review in years. The Bostonian Hotel has seen better days to say the very least. I had a one night stay here a few nights ago due to some last minute and unavoidable work in my home nearby. As a Boston resident, I know the area hotels quite well and this one used to be solid, but it’s gone dramatically downhill and there's just a sad and depressing aura here.

Booked through third party to use up expiring credit…no communication from hotel and even after calling millennium, they couldn’t even send me a confirmation email. Arrive at 4PM to check in after a long walk on a hot day. doorman and valet just look at me with no greeting or offer of assistance. Told/signaled by stocky male front desk associate to wait while he took a call regarding hotel staffing/non-guest matters. Again no greeting or smile, he asks for my credit card for an “incidentals hold to be released after checkout”. I ask about any amenities or noteworthy hotel info, he tells me “no but your room is on the 2nd floor”. Ummm, ok thanks I guess? Zero greeting or friendly interaction whatsoever from a single staff member, so it wasn’t just him.

The one ice machine was broken. Elevators were old, rickety, loud and lucky for me, my room was right by the elevator so I could hear this loud, startling banging sound every time the doors closed. I didn’t know such a sad view existed in this immediate area…millennium you showed me a new low for “standard room” (view attached). No mini fridge or microwave, they charge for a fridge and there’s a shared microwave for the entire hotel on the 3rd floor I heard. In room you get a 1990's Vegas style minibar with the sensors that charge you if something is touched/moved, but shockingly, there is a sign on warning of this.

Room was just so dated and tired with banged up furniture, nasty stains on the carpet and significant water damage on the bathroom and entryway ceiling. The damage seemed fairly recent due to the musty/stale/deodorizer smell and that I had to keep the noisy and rattling AC constantly running to avoid that humid feeling in the room. The AC unit was making a rhythmic noise while it was turned off in the middle of the night and I thought it might be a rodent inside the unit, but to my relief it was JUST the unit leaking/dripping internally somewhere in the wall.

It was also overall dirty….notably a disgusting shower floor and the rooms have these dark wood baseboards which show the dust and dirt accumulating on them. Bathroom wasn’t properly stocked with towels/toiletries. Price was not outrageous and was only there for one night, but I couldn’t even reach the front desk anyway so left it alone.

Next day I go to checkout and was told I’ll get my incidentals hold back, less the $35 “destination fee” which I was never told about and which ALSO provided nothing of value. At this point I feel robbed and deceived since they purposely disguised it. Usually these fees at the very least provide a small F&B credit/discount or SOMETHING of value to soften the blow, but no not here.

Patronizing front desk agent gives me manager’s email after I told her there is no chance I'm paying that fee. I wrote a detailed and respectful note and have not heard back. I also commented on my highly unfortunate room placement on the 2nd fl and how the hotel was not full and could have easily just given me a half decent view, and she looked at me like I was insane and told me “well if you want a better room, you pay” instead of apologizing. Nice hospitality. Some other reviews online mention horrible food/dining experiences, no working elevators and cockroaches…none of that surprises me one bit.

As an actual “Bostonian”, to those looking to visit and sightsee in Boston, I recommend you steer clear of this mismanaged, run down and dated property. There are many other newer nearby hotels where you’ll find a much higher quality experience and better value with no predatory hidden fees. You’ll thank...