If manager or owner would like to speak with me, please reach out. I would love to share this experience.

Man, I have to say this has to be one for the books. One of the worst and appalling experience I have ever had in restaurant. It’s not the worst, but oh, boy, it’s up there.

We just arrived from Chicago, today, two of my friends (born and raised in Boston, now moved to Chicago) both advised us this was a MUST place to go to, and service and staff are great and food. So we naturally had high expectations. We are from the Midwest and we landed and explored and everyone said go there and wait in line. I have no problem doing that, I’ve done it. No problem waiting in line for good food and service. What I have a problem with is shocking and egregious behavior from those trying to service customers. Particularly the young lady who was the hostess today. We must have been seated around 2pm, we waited 45 mins, very okay with us. We know the rules of the game.

However, this is a place I would never recommend to anyone. The hostess must have not like us, some others, but boy, what she very friendly to others that look just like her. Yes, I know, I’m getting personal. But the way she treated other people compare to myself, my sister, and others was wildly upsetting.

First, my sister has back issues which has her discs providing her great discomfort if she does not have a seat with backing. The hostess, which I did not get her name, was upset at the fact we ask if we can please seat at the table with backing, it was open, and before we could explain, she walked away and murmured “fine.” We must have said thank you to her a total of 4 times (both of us when she brought out food) and when she came around to take some dishes. No “you’re welcome” back from her. But from the tables in front and behind us she could gladly strike up a conversation and tell them they are welcome so many times. She even mentioned right now is super slow for us, so the idea of stress because of the high volume went out the door for us. We are from the Midwest, we try to be as sympathetic and kind and patient but this really got to us.

What made this even worst if how she treated Asian American family who was waiting and the young girl was standing in the door way, it was crowded. I do not blame her, but hostess got bumped into her and she drop some water (frustrating, I bet!) but she stare down this young lady and sigh and walked away. The young lady did apologize profusely.

It’s is completely unacceptable how disrespectful and horrible this hostess was. She ruined our whole experience, and when someone dropping $100 or whatever amount of dollars, have some class and be nice. It’s our first time and first day in Boston, and we are shocked by the insane pathetic display of customer service she displayed. Advice? Do not have someone who is so rude be the first person customer see and are greeted with.

Our waitress, who was named catfish was nice, I have nothing bad to say. She was very helpful and kind, thank you. But the damage was done with the hostess. What a bummer. We order few oysters, octopus, and two lobster rolls. When you get terrible service from someone, you kind of get a bad taste in your mouth after that.

I would never recommend this place. My pals and the reviews I read said impeccable service and drinks always filled, there was long period where our drinks weren’t filled and it took forever to get any sort of refills. Again, our waitress is not at fault, she was fine. Thank you.

But when hostess treats you, your sister, and others that might be the same person as her, it becomes personal. When she can be nice and say you’re welcome to others but not you or your sister or other families that might not look the same as her, it speaks volumes.

First day in Boston, and first restaurant we tried- damn, what a let down. I hope the next 4 days really change and have some great eats.