Walgreens — Local services in Boston

very good store but i still don't really like how the way the made it, for 1 thing they should NEVER got rid of the 2nd floor escalator do you know how much ROOM there is up there its HUGE! a big waste of space.everything is pretty much ALL where the Magazines, Newspapers,Coffee Shop Maps/Reference sections used to be when it was Borders kind of doesn't make sense as to why they would only use that tiny bit of space even the Restrooms aren't there anymore ( were upstairs near the childrens room) NOW i have to take and ELEVATOR? just to get down there wtf? bottom line i have a love/hate relationship with this store i understand its not a Bookstore anymore but it should have NEVER been transformed into a Walgreens. i personally saw it as a Barnes & Noble taking over. i really only come here because of the Frozen Yogurt the only good thing to me. coffee and smoothies i can get ANYWHERE and what i hate even more is you have to get in the main line in the front JUST to pay! all while its melting all over you! i'm sorry but this place to me isn't all that just because its "High End " and "open 24 hours" does NOT make it this gem everyone thinks it is, i have been noticing that area starting to get dangerous ever since it opened i really don't feel safe there anymore. to me it will ALWAYS be a Bookstore like its supposed to not a freaking walgreens in my opinion i don't think we needed it there's a CVS like ...

I hate to tell the truth but this is Google life stories! Walgreens has the most screwed-up points system I've ever seen! After you make your purchase it will say on your receipt how many points you have total so far or how many you earned on this particular venture into the store buying something! But you as a customer are not going to know exactly how these points are supposed to work, until you try buying something then you get your surprise! It would take me too long to explain how they're stupid point system works! But I'm sure I'm not the only one that feels that way! No customer in their right mind shopping at a Walgreens is going to know exactly how this system works or how you could redeem the points! And unfortunately some of their cashiers are not smart enough to tell you how their point system works! They always say well you can always go to our app! I don't care to go to your stupid app if I wanted to do that I would have done that already! I wanted to go to a cashier who I thought would be bright enough to show me exactly how this point system works? They need to put signs on every cash register how a customer is supposed to redeem their points! Because when they finally explained it to me it made no sense at all! And I'm a common sense of person and dry sense of humor person but even this sounded stupid to me how they...

The big, beautiful former bank setting is just so much lipstick on a pig: this is as ill-managed as any other gritty Walgreens. Pros: you can walk in the former bank vault. Cons: everything else. Went here as Walgreens advertised a good sale and, despite many bad W-experiences, foolishly thought it would be seamless since this is the Boston flagship store. However, the shelves were picked bare and the manager would not honor the sale price. Indeed, she claimed the item was not on sale at all, and I had Walgreens actual flyer with the sale price clearly described right in my hand. She simply disregarded the evidence of her own senses and was very rude. You never have to shop here as there is a CVS 25' feet away. CVS's shelf price was actually cheaper and they honored their coupons, sale prices, and corporate advertising. Walgreens should give up this beautiful central location to a retailer that actually tries to provide value and respects the customer. Oh, the W. pharmacist was actually very nice: make her...