Arhaus — Local services in Boulder

This company is a nightmare to deal with from the moment you're ready to have your furniture delivered and everything after. If you're at all concerned about this, stop reading now and just go to another furniture store. There are plenty, less expensive and better customer service (with equal quality) stores out there.

$11,000 worth of custom furniture ordered back in April 2016. Furniture was delivered and the delivery company had no idea how to install our kitchen table top to the base. (Which we later came to find out was as simple as screwing in nails....more to come on that).

It took approximately 15 calls to either the store, corporate customer service and their 3rd party delivery company....which was a week and a half after the furniture was delivered...I was told it would be 2.5 additional weeks to get a tech out to install the table top to the base. Unacceptable. Fast forward to additional calls to customer service to let them know that we weren't ok with this, they then expedited a tech to come the next day between 12-2pm. All along, I was told not to screw the nails in myself as there was a special way to install it and it would void the warranty.

Assembly day. I work from home and had cleared my call schedule between 12-2pm. 10:15am here come the guys....smack in the middle of a conference call that I had to drop off of. I was livid at this point.

The guys...as suspected....screwed in the nails with no special process. Something we could have done ourselves 2 weeks ago when the table was delivered.

The kicker? The table isn't level. It's got about a 1/2" gap that we had to fill with shims to level it. For a table costing $2000, this is unacceptable.

On to the next adventure. They've ordered another table for us (So far we have been waiting 3 months....it was reordered in July and it's now October) and questionable on whether or not that one will be level. The District Manager ensured me that he would show up for the next delivery and assembly, given the nightmare we've had with this company. We'll see if that actually happens.

Just save yourself the headache and go...

Nice furniture but terrible purchasing experience. Early December we order a beautiful table from them. Was told it would arrive by early January. We emphasized before we purchased how important the time line for the delivery was to us. Our house has been under construction for months and we have been without a kitchen table the entire time and we have young kids. So not having a table has been a big struggle.

There is no way to track the shipment online, the only way to do it is to call the store. Each time we call the store the tables arrival date is pushed back. It gets pushed back to mid January, so we call mid January to make sure the table is still supposed to arrive soon. Obviously its been pushed back, now to the end of January. I ask to speak to the sales rep manager and the sales rep tell me to ask for Kristine in the Boulder location.

I get in touch with Kristine. Kristine off the bad is very rude and dismissive. The sales rep had given us a 5% discount on the table in early January to make up for the fact that the delivery date got pushed so far back. The first thing Kristine does is throw her own sales rep under the bus saying that she should not have given us a 5% discount and then tells us the initial deliver dates are only estimates. The 5% discount was the only reason we did not cancel our order earlier and to the sales reps credit she ended up being very nice and apologetic. Outside of the very incorrect delivery date I had no issue with the sales rep.

Kristine was the final straw. Their furniture is beautiful, but way over priced and not worth the insanely long wait times. Shop at Create and Barrel or Pottery Barn instead, much better...

Update: After submitting this review, a specialist team contacted me. The woman I worked with was very helpful and apologetic. I am updating the review to 3 stars based on this development, but be forewarned ordering from the Boulder Arhaus store that you could have many hassles and not much response. First google review - first 1 star review ever. Love the furniture but terrible purchasing and delivery experience. They were great up until I placed my order. Ordered the Jakob table and had to have the table top delivered 3 times before it was delivered without damage. Huge dents and cracks in the wood when it was unpacked in the van. The first time they delivered the table without hardware so the table top balanced on the Vertex base unsecured for over two weeks. The technicians came out to secure the table top the first time and didn’t have the hardware and had to come out again. Additionally, the wrong shape for certain items was shipped. I was met with enormous push back when returning anything. Expect to pay restocking fees for everything – we even had damaged items I took pictures of that they charged me restocking fees for. I also enjoyed working with Kat but when we made our large purchase she was never in the picture again to give advice or guidance. The complications, problems, and headaches from purchasing from this store were not worth it. They made me feel like a complicated buyer and never offered any apologies or concessions for the inconvenience, headaches and wasted time from our purchase. All in all, an awful experience with the staff and managers. I will be driving down and working with Park Meadows for...