Ashley Store — Local services in Bozeman

Great sales team but horrible delivery service. When promised for our delivery I waited all day, late for work, and several calls later I find out our stuff never got on the truck. Josh was great and promised us the next monday delivery sevice first drop off. Then next monday came and they cancelled off all deliveries after 10am the day of delivery to Livingston said they would try again later that week and and we would be the first delivery. Cancelled all deliveries to Livingston that entire week. Then today they are going to deliver it between 10-12 and no contact whatsoever that they were running late. So I called and was transferred to the warehouse and said the driver will get in contact. 1hr 1/2 later they finally called and said they will be here in 30 minutes. Then they called back saying it will be longer because they have to do another drop before ours. Ugh!! This is so frustrating. Somehow we went from first drop to last drop. I've been more than patient with you all. I work at the hospital and can't just take off whenever I want. It would be nice if someone would follow up with their customers when deliveries are running behind instead of people having to call to find out where their order is and missing work last minute. Renting a uhaul is the better way to go. Less torture! With all that being said we finally got our furniture 3 weeks later instead 2 days and several hours late. When they finally arrived it wasnt even the...

Chris, the salesperson, was great-knowledgeable, personable, responsive. great to work with. The delivery team is 5 star-friendly, efficient, they did a great job. The product is fantastic. We bought two chairs and love them.

The team at Ashley did not do a good job of managing my expectations for delivery and they lacked follow-up. I had to keep calling them to get a straight answer.

I take issue with the delivery practices. The people at Ashely are incredible, it's just the practices. When I looked at the chairs, Chris told us delivery could take 4-6 weeks. I was fine with that. Then, when I bought the chairs, I was told (by another salesperson) they were in Billings and would be in the warehouse that weekend. Probably to be delivered the following week. I didn't hear anything back about the chairs, so I called a while later. I was told the chairs would be in on Dec. 24. By Dec. 27 I hadn't heard anything, so I called again and we were able to nail down a delivery date. And a 4-hour delivery window. I didn't think that companies still asked customers to wait by the phone for 4 hours-especially with the technology the way it is. The delivery team actually called 30 minutes before the window began and said they could be there in 10 minutes.

I would shop at Ashley again, especially with the great sales team and the great delivery team. I also know what to expect from the office team who...

Went in to buy a recliner for my father-in-law's vacation out to see us Next Week because he has some health issues that lead him to often sleep in them over a bed. Spent about 20 min. zeroing in on the right one before notifying the "manager" who greeted us at the front door. He said his system stated he had 2 on the floor despite us only seeing the one. After a search of the floor and his inventory he determined his system was wrong and that was the only one he had. He'd have to order one for us and it would take 2-3 Weeks to receive. We told him we needed it for next week so that wouldn't work and we'd just buy the floor model. He said that we couldn't do that because he needed it displayed on the floor for other customers to see who MIGHT want to buy it. After getting him to clarify that there were handfuls of pieces there with tags on them that stated we could buy other Floor Models, and that he was indeed telling us a guaranteed Sale to US was less important than other customers seeing the chair who only MAY want to buy it, we left to look for furniture elsewhere as this whole concept was too ridiculous. We'd went there first as we'd bought stuff from them in the past to furnish our rentals and other homes, but after this we'll likely divert to whichever other Bozeman furniture store let's us buy the chair we...