Red Tractor Pizza — Restaurant in Bozeman

This review is for the service- pizza is fantastic, but the service is non-existent.

We just left, where we waited by the host booth (per its instructions) for 15 minutes before menus were shoved in our hands and we were told to seat ourselves and someone would be with us.

20 minutes drag on and we are in a Bermuda Triangle of no service. The couples around us also seemed to experience this issue as the wait staff only went to the tables where there were 4 or more seated.

Finally, I get up to go to the counter. Maybe I was confused and we don't get waited on, but instead should order at the front? There was a girl standing around with an apron on, so I ask where I should order. She takes my order after some confusion, and apologizes for the lack of service.

So I go back and sit down. Still no waiters stop by. The pizza comes out and the guy delivering it tries to give it to the wrong table- I saw it was ours and quickly correct him before he wanders table to table like I saw him do with a different pizza. We ate the pizza, it was delicious, but the overbearing heat (people were sweating) and lack of service made us want to get out of there.

After over an hour, we left with literally NO WAIT STAFF checking on us ever. They went to all the big tables constantly, but anyone who was less than 4 was out in high water.

Do yourself a favor- if you want better atmosphere, to dine in, and to have wait staff.. I don't know... Wait on you?... Go to McKenzie River or Pizza Campagna. Both are equally delicious and their staff actually waits on their customers.

PS- I've worked at several busy restaurants, as a bartender, waitress, and hostess. The absolute lack of acknowledgement from the staff is something I have never experienced. Even if I was busy, as soon as a table sat down, even if they were not in my section or smaller, we had waters to them within 5 minutes. The restaurant was not even that busy and seemed to have plenty of staff (I counted at least 5 waiters). One of the waiters was sitting with his buddies at one of the bigger tables. I get that big tables tend to leave bigger tips, but I am historically a great tipper (sometimes I tip 100% or more) because I know what it is like in the industry. I have never, I repeat, NEVER experienced a total lack of service where I had to go find a waiter and even after finding one and explaining no one has helped us, had them ignore us for 30...

Was staying in town for the night and was excited to find dairy free pizza after not having found anything dairy free for the 2 weeks prior. We decided to order thru doordash/online for pick up since that's how the place is advertised. Altering ordering, doordash was waiting on a confirmation from the restaurant. We attempted to call multiple times and kept getting sent to an answering machine. We finally decided to drive down after 25 minutes and see if maybe they made it but forgot to communicate it to doordash. Once pulling in the parking lot we had to double check the hours online because it looked closed. The neon open sign was off and all the lights in the dining area were off as though they wanted people to think they were closed. We decided to walk in since the front door was open. We were greeted by a young red hair girl. We told her our order name twice before she went to look. She yelled across from the back three other order names and we replied no and resold her our name and she just kept asking us other names. She finally said they don't have the order and we told them that we placed it on doordash 30mins prior and they never confirmed the order. She went to check the tablet, talked to the back of house then came back and said they just confirmed it and said it would be another 20mins. We then said no problem and told her their phones weren't working as we tried to call many times. She then picked up the phone she had taken off the hook, put it back on and told us "we're understaffed and just surviving". We left. Then upon our return, the phone was again off the hook. As someone who has worked for a pizza place for many years, I feel for the owner. The young employees are clearly trying to make the place look closed, they are also not checking the online orders. If that isnt bad enough, they also had the phones off the hooked. This causes the owner to loose business in all aspects. It would've been different had they been off the hooks with calls to ignore the online orders, but it wasn't. Aside from the servicez the pizza was delicious. I hope this was a one time thing, otherwise I hope the owner sees this and gains back...

We always order for delivery. I always get the super C because I'm afraid to experiment with the other flavors on the list. I guess I can admit that I have tried their pepperoni pizza with spicy sauce as a customization but I immediately regretted the decision. I threw the pizza on the floor and cursed it's name. "Damn you pepperoni pizza with the customization of spicy sauce!" I shouted. Even with their amazing spicy sauce it was bland, and then cold because it was on the floor. I always ask for extra pepperoni on my super C because the pepperoni are fancy-schmancy hippie with no nitrates. But out of all the times that I have ordered I think we have only officially gotten one pizza with extra pepperoni because the guy said that he would personally make sure that there was extra pepperoni because he was going to make it himself. I think they forgot the other couple times because frankly I couldn't tell if there was extra pepperoni or not compared to the pizza that I actually had 100% for sure was going to have extra pepperoni.I love their pepperonis. They are shaped like pizza slices and look like have been individually cut from a circle pepperoni. I wonder if the other pizzas are good? I am too afraid to try as they are very expensive and I am afraid to have to clean up pizza off the floor again. I will stay in my safe zone in my safe house and have my safe super C. Day after day and night after night. Will I ever try change? Probably not. Change is bad, scary. Close the curtains so nobody can look in while you cherish your large super C pizza all...