Frenchies Modern Nail Care Braselton — Local services in Braselton

I'll start with the positives: Frenchies in Braselton is extremely clean salon with very professional nail techs who are really good at making recommendations based what is best for their clients in terms of overall foot health. The products they use are top notch and I believe they're suitable for diabetics and others with chronic illnesses that may have issues getting their nails done. For these reasons, I drive a little farther and pay a little more for what is generally a higher quality experience than most nail salons in my area.

That said, the past couple of times I've been, the upselling has been borderline obnoxious. I deal with pushy sales people at my job, and the last thing I want to do in my spare time is listen to more sales pitches while I am paying someone to do a service. I understand how profit margins work with add ons and products, but I wish they would create an option on people's profiles to not upsell or to make some indication that clients prefer a quieter experience. I generally read, bring my work with me, or zone out because pedicures are an occasional leisure activity. Having to listen to pitches about memberships and add ons and then being directed to products on my way out with a lecture before I pay doesn't fit into the luxury/quality environment that the brand is going for. If more profit is to be made with a membership system, then require that people join in order to make appointments. I personally would opt to go elsewhere but at least I wouldn't have to turn down the same spiel every single time I go.

At any rate, they've probably lost my business after my most recent appointment, where I got visibly annoyed with the ongoing sales pitches. Just know that if upselling is something about a salon experience that annoys you too, this is probably not the best...

I enjoyed my experience at Frenchies in Braselton. I saw their ad on Facebook and decided to give them a try.

I called in my appointment & the woman on the phone was able to answer my questions in a very honest professional manner. My ONLY issue was when I made my appointment, I was asked what type of service I wanted done. I picked out gel hands & regular pedicure. Somehow I ended up being scheduled for both a signature man/pedi (which is their mid tier price) and not their classic which I had asked for. This was not discovered by me until I was paying/leaving & I didn't want to seem like a bother since the tech had trouble with my nails (more below) plus the time it took to leave. It was obviously a miscommunication but for my first time visit, I had not expected to pay as high as I did.

Other than that, the experience itself was nice. I got there & I was warmly greeted by my nail tech who showed me around & explained the entire process. The building is very clean & modern with the option to have parties.

My tech was very sweet. I had scheduled for a tech to put cat stamps on my nails & she had the hardest time pulling the stamp out. It took the owner & one other tech to help stamp my nails. We were laughing the whole time about it but I did feel bad since my nails took so long & ended up leaving a little past closing. Everybody was professional, the techs seemed happy talking amongst themselves & I was pretty grateful the tech didn't pressure me to talk.

If you're looking for a different nail care experience, I would definitely recommend that you check out Frenchies :) My gel nails lasted EXACTLY 2 weeks if that...

I got a gel nail set with swirls on a total of four fingers. The total was $75 and then $90 after I tipped. When I called, the lady on the phone said that she would do 12:50 and it was currently 12:45. I told her I was 30 minutes away but could leave immediately and she set the appointment for 1:00pm. My friend and I get there at 1:15 and the nail techs were definitely upset that we were “late”. They didn’t say anything rude but were a bit standoffish. We started getting our nails done and my friend asked for tips and the girl told her no because “she didn’t have time”. Then proceeded to get on her phone a decent amount (which normally, I wouldn’t care AT ALL but it was frustrating being told we can’t get a service done because there isn’t enough time). Then when it came time to pay, the girl tried to get us to book for pedicures this week and we politely declined. Then after declining the membership, she asked again. Then tried to get us to book our next manicure, which we also declined. And after all of that, tried to get us to buy some products. It just felt like a LOT of trying to upsell products, which is super frustrating. Both of the nail techs were sweet and did a decent job but it definitely wasn’t worth $75, not including tip. I unfortunately won’t be back. When paying almost $100 for nails (after tip), you definitely would expect to be in love with them, which...