Apricot Lane Boutique — Local services in Brecksville

Sherry Mazzola- THE OWNER - cold, rude and down right disrespectful-not a friendly person at all! I was very excited when I walked into this little Boutique over the holidays. The young ladies that waiting on me were very sweet and helpful. (only reason for the two stars). I bought quite a few items from this place & found myself going back for more time and time again. One of the items I bought happen to break when my friend took it out of the box. I returned it for an exchange and SHERRY waited on me. She was very cold, rude and down right disrespectful. She blamed us for breaking the item. I kept reassuring her that was not the case, but she kept insisting we broke it. I asked Sherry if she has something similar, her response was- "you'll have to look around". She's the owner for heaven sakes. HORRIBLE.. A young girl was there and tried to help me. SHERRY would not even stop what she was doing to help me much less look at me.. The item was exchange and no bag or packing of any kind was given, just the box I received when I purchase he first item. I guess as long as your buying things from there, you get good customer service- Good luck if you need to return something. Thank you SHERRY. I will not be shopping at your Boutique every again nor will my friends. SO...

Great customer care , beautiful selections. The owner, Sherry, is very kind and helpful . She returned a blouse I had purchased from a Denver AL and helped me find a great pair of Judy Blue Jeans that fit perfectly along with an Elan Sweater and blouse. Her team is professional and friendly, always checking in to see if you need anything. I drove one hour to Sherry’s store because we do not have an AL in Canton , Ohio. This location is definitely worth the drive because of the unique offerings and the great customer service. It was a wonderful experience ! Thank you...

I would never go here again the lady here extremely rude and unprofessional. Tried returning an item and she wouldn't even do store credit and at the very end pretty much told me don't come back here and shop we don't want your business. What??? Definitely need to fire that employee and if the owner sees this, shame on you for hiring and training people that way I will never be back at this location. The one in crocker Park Way way better I highly suggest going to that one not this one.

If you're unhappy with your job then go get a different one. Do not go here worst...