Walgreens — Local services in Brecksville

Pharmacist helped us out with obtaining a partial prescription at a critical time without a problem. She knew exactly what the issue was and instructed us on how to request the meds in a way that insurance would approve it. The pharmacy techs are professional and capable and unlike some stores, are familiar faces rather than a new face each time. Had a most unusual experience lately. Had stuck some cash in my pocket in a rush. While I was waiting on the customer in front of me at the pharmacy to finish checking out, I pulled my phone out of my pocket and you can guess what happened. The bill fell out of my pocket. I later retraced my steps after trying one location without success, I was going to give up. If you’ve never had to ask if someone had turned in some money that you dropped you have no idea how humiliating it can be. But the only reason I’m carrying cash in the first place is to try to minimize spending. And it works…if you can just not drop your money. I decided to try this Walgreens and count it as a loss if they said no. “Fruitless endeavor” is what I called it as I was headed there. Guess what? One of the techs had noticed it, had informed the manager and it had been put in the back office for safekeeping! Never in this day and age did I expect that. I am very thankful to the honest staff who work at this Walgreens. Just switched for insurance reasons a few months ago. My positive experiences far outweigh any negative ones and I will stick with them as long as my...

Pharmacy hours always changing very unreliable. Helping a family member get her meds while I work overtime hours just to pay her and my bills is very hard to do with ever changing hours sometimes not even opening at all on Sundays. Not to mention the long holds when calling in refills sometimes 20+ minutes. Also experienced an issue with a cashier on the store front. Credit system went down while I understand that that was out of her control but she was aware of it watched me wander the aisles picking out things I needed to buy. Waited until I was done waiting in her long line to notify me it was cash only witch I did not have cash and needed those items right then. I told her customers should know this before they waste their time like I did then she started to. Credit system going down is pretty bad enough some people cannot afford their meds and have to put them on credit. I’m not one to complain but this store is ridiculous. Also the sales floor...

The people are nice. But they’re never open. I work. like most people do, and picking up a prescription is quite a challenge. They’re closed for lunch which is when I have lunch. They don’t open till 10 which is long after I start work and they close at six so in order for me to get a prescription I have to race over there and hopefully, not have to wait. But about 90% of the time I walk in to get my prescription those pharmacy gates are closed. I definitely have to switch my prescription location Its extremely frustrating. Oh, and to top it off when you ask Siri the Brecksville Walgreen hours they tell you they’re open till...