Bremerton Goodwill — Local services in Bremerton

I wish I could give this location no stars. Where do I begin, first their customer service is VERY unprofessional. My husband and I came to this location for 2 weeks straight because of drawers that we were interested in. This drawer was red tag and marked at about $70 we were told to come back on different days from their "manager" cause we could get it for 15% off. We come on the day the manager tells us to come only to be told no by another "manager" that the price is firm and there is no additional discount. Well we waited for the 50% off red tag sale only to find that they hid the drawers in a completely different location away from all the furniture and turned around so no one could see the tag. We asked about the furniture and we were TOLD it had been sold. As we looked around we found that it was NOT sold but hidden so they wouldn't have to sell it for the 50% off and could get more money off of it. When we pointed it out to an associate the young lady sucked her teeth and sighed. Im very disappointed that this location teaches their employees to lie to their customers and try to rip them off. LET ME REMIND YOU YOUR THINGS ARE DONATED AND OBTAINED FREE OF COST TO YOU. The fact that you lie to your customers and then have the audacity to give them attitude shows a poor reflection on the managers that are suppose to be training these employees and shows poor morals and values to the company of GOODWILL. The team and staff at this location needs to be retrained or fired for their unprofessionalism as well as under supervision from higher ups so they do not try to take advantage of their...

I go to both Goodwill’s in the area nearly 4 times a week, so I know the prices well (the items that are not tagged). As the cashier was ringing me up, I saw the prices and they were wrong. I was ALMOST overcharged by $8 because I was being rung up for Adult Books (large paperback and a large hardback) when. I only had small children’s books that should’ve only been $1.29 a piece. I only give myself $20 everytime I go to Goodwill because I’ll end up spending far too much if I don’t. Because of his mistake, my total was $22 & some change when it should’ve been only $15 & my card was obviously declined. He decided to yell that it was declined extremely loud & it was pretty embarrassing. Then I asked to put the bag to the side and give me a minute to see what was going on with my card. I realized he just overcharged me and I asked for my bag back and went to a different line and was correctly charged. Moral of the story, train your employees to give you the right price and watch the computer to know they’re ringing you up correctly. I’ve had this employee ring me up on previous occasions so who knows if I was...

Nearly tripped several times over products on the floor in the aisles. And as I was attempting to make a purchase, at just before 1pm on march 8th, my items were momentarily held hostage as the older female cashier requested I affirm belief in God. This is wholly unacceptable for a public business in the 21st century. I was absolutely appalled, but somehow I maintaned my composure and simply motioned her to continue with the transaction. As she continued, she spoke of how no one could argue that God is in control of everything and that we have only God to thank for our lives. She said this to attack my apparent disagreement. I only wanted to be a customer of the Goodwill. I was verbally attacked for being silent on the topic of God because while I believe everyone has the right to believe what they want, I personally feel believing in something that cannot be logically reasoned using facts and science is the greatest disservice one can commit to themselves.

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