BoxLunch — Local services in Brentwood

I highly reccomend paying close attention to the clerk when checking out at this location. Something fishy is going on. My husband and I went shopping at this store earlier today. The guy checking us out repeatedly scanned the same Pop Funko, charging us for the same item three times. When my husband called the clerk on it, he denied scanning it three times and claimed he "accidentally" scanned it two times, but we had seen it show up three times on the small screen on the customer side of the counter. Right when my husband called him on it, the first scan miraculously vanished from the screen, via a few taps on the computer on the clerk's side of the counter.

I suspect this guy is involved in a reselling scam. It isn't uncommon in shops that sell collectables. Clerks will double or triple scan items on a customer's order, usually large orders like ours. They'll purposely scan things chaoticly - dumping everything into a large pile on the counter and purposely not sorting out the things that were already scanned, to try and confuse the customer. The clerk today did exactly that.

In reselling scams, the clerk will then take the items they scanned multiples of, usually after hours. It won't show up as a loss/theft in the company's system, because the unsuspecting customers already paid for it. The clerk/scammer then turns around and sells the item on EBay for a profit.

Yes, we aren't 100% sure that's what happened today, but the fact the guy wasn't separating the scanned items from the unscanned ones and kept rescanning the exact same item, then lied about how many times he scanned it, sends up definite red flags. My husband has also been a retail manager for many, many years. He's seen it all. He said he was pretty sure the guy was trying to scam us.

So, just to be on the safe side - if you shop at this location, watch the clerk like a hawk and double check your receipts before...

Updated review 5/25/25: today was a much better shopping experience than my review below so I have changed the star rating to reflect that, with the caution that I could have just gotten lucky today. The staff was helpful, got items off of shelves i couldn't reach, they seemed fully stocked and for a holiday weekend, the checkout was quick.

Usually I have a good experience in this store buy not today. The store was busy and they had one cashier on the floor. She was helping a person who had an issue. There were some loud, obnoxious teenagers in there irritating everyone. The phone was ringing and ringing. Turns out, during all this chaos, there was another clerk just sitting in the back. The overwhelmed cashier excused herself and went in back and got her. It was very clear the cashier was angry she was called up front. She was rude and then left the security devices on the 2 items I bought (no alarms went off so I didn't notice until I got home). Instead of driving all the way back over there, lack goodness I had wire cutters and got them off. Its not a cheap store. And if them employee in the back was unaware about the chaos going on in the store, perhaps the company can spend $100 on Amazon and buy a camera so the staff can watch if they are needed out front if they are working on something in the back but based on her attitude I doubt she was working at all!! Find better staff. I was there today 10/19 at around 4:45 so you should be able to figure out who was working. Oh and because no one was controlling what was happening in the store, I was elbowed, hard, by one of the teenagers who were just in there to screw around. Very...

I had a fantastic experience at the store thanks to Rosario. From the moment I walked in, Rosario went above and beyond to help me find exactly what I needed. Not only were they knowledgeable and efficient, but they were also incredibly kind and patient the entire time. They took the time to answer all my questions, made thoughtful suggestions, and even followed up to make sure I was satisfied with my purchase. It’s rare to come across someone who genuinely cares about the customer’s experience, and it made all the difference. This kind of service deserves to be recognized—thank you for turning what could have been a stressful shopping trip into a genuinely pleasant one. I’ll definitely be returning because of this...