Orangetheory Fitness — Local services in Brentwood

Worst experience with a gym membership in my life! They nickel and dime you for EVERYTHING!!! if you can dream it, they will find a way to charge it! they give you “one free class”. (Wink wink) then when you sign up for the membership, you have to purchase your own bracelet, it is not included. Well this bracelet, this little cheap heart monitor is over $100. Whatever you do, don’t forget your bracelet if you go to class and you would like to track your points. They will charge you $10 on top of your class fee. They don’t offer towels. But you can buy one! (Insert smile!) There are no guest passes, or visitor passes at all! Guests/visitors have to pay the full amount for the class which is outrageous. Then they tell you that there is a 30 day membership cancellation policy. What they don’t tell you is that they actually charge you through the end of your current billing cycle and then you’re charged for an additional 30 days. Do the math, that can be up to two months if you cancel in the beginning of your current billing cycle. This place is a total rip off. No family packages, if me and my husband and son wanted to join Orange Theory it would’ve cost us $500....

The absolute worst communication from the manager Chris. My membership was on hold with form filled out along with a doctor letter- when speaking to Chris in Feb he assured he spoke to “corporate” and refund would be processed…. Not only has it not been processed I was then charged for March also!!!!! The last time I have been able to speak to Chris has been March…… it’s now mid July and call weekly and Everytime I’m told he is either not there, in a meeting or on lunch and will “call me back” I’m still waiting on his call back. I’m due over $400 back and is unacceptable to still be waiting for this refund.

Unfortunately due to the lack of communication I would absolutely NOT recommend this gym. I’m sure they wouldn’t let me use the gym if my payment wasn’t on time yet I have to wait MONTHS for my refund…..

I attended classes in Pacifica however unfortunately for the Brentwood location Chris is the...

Hi Chris! I heard you were the studio manager. Since you don’t respond to emails and charge members for no-shows when they were actually in class I guess this is the only way to get in touch with you. I sent two emails letting you know that I was in fact in the class and actually was in the picture after class for that day. You didn’t bother to respond but had one of the front desk girls charge me a second time after I filed a charge back dispute with my bank. I’m not sure if it’s laziness, unprofessionalism or simply trying to charge members extra fees but it is completely unacceptable. Do better. You don’t deserve to be a studio manager.

I’ve been to countless studios throughout California and Nevada and this studio by far ranks the lowest I’ve been to. There are a couple of good coaches but unfortunately, Chris is not very good at...