Target — Local services in Brentwood

We live nearby and shop in this store at least 2x per week. Generally, staff is friendly and helpful. However, I recently had back-to-back awful experiences with the same two associates, a cashier named Schronda and her "manager" named Kaleb.

Long story short, I was purchasing an item that requires photo ID to prove over 21. (I am 50). About 2 weeks prior, cashier Schronda was EXTREMELY annoyed when I politely explained I was happy to show her my valid MO drivers license, but I did not want it scanned into Target's electronic data system. (I try to limit exposure to data breech's and identity theft. Target's reputation in this area is well documented)

Anyway, cashier Schronda called manager Kaleb, and he was also visibly annoyed and rude. He told me that Target's data hack was 6 years ago, but he would override the scanning of my license "this time" (as if he were really cutting me a big break).

Well, I returned to the store this week, July 12, 2017 at 8:27 am to repurchase the same item. I intentionally avoided cashier Schronda's line. The cashier I did attempt to purchase also told me scanning of my license is the Target policy (but she was very polite) I asked her to call the manager and she did. (sorry, I didn't get her name, but she was very nice) Well, here comes manager Kaleb and he says, no scan, no purchase. I said "really?", he said "really". "OK" I said and I left the merchandise and calmly walked out of the store.

That would have been the end of it, and up to that point I would not have taken the time to write this review.

However, I was a few feet from the door when I heard a loud "Whoop!!" as if somebody's kid just scored a soccer goal. It was cashier Schronda who was unable to conceal her delight at her major victory of me not spending my money in her store.

Manager Kaleb was also very pleased with himself. That's when I walked back in and noted manager Kaleb's name tag and cashier Schronda's name tag. Unbelievable.

We will return to Target only when absolutely necessary and move as many purchases as possible to...

First let me start by saying that I normally LOVE coming to Target. However. This past experience has been unfortunately unpleasant. I placed an online order on Nov. 23rd. I went in on Nov. 25th to pick the order up and was told that I had a small window of time to pick the item up and that it had been canceled and that the item was put back and possibly resold because the item was in high demand. I explained to the associate that I was already charged for the item and did not receive a refund nor did I get any notification that the order was canceled. I was told that my card wasn't charged and that they don't charge until after pick up. After showing the associate the charge on my bank statement, I was then told that my account would be refunded with in 3-5 business days. After all of that. I asked the associate if she could check and see if they still had the item and instead of a refund, I could use the charge as a credit. The associate told me that I would have to repurchase the item because a refund had already been issued and it was up to my bank to decide when they were gonna refund the item. She told me that they still had the item and I purchased again. Well today I called customer service to check on the refund and was told that no refund was issued because the order was still active and ready for pick up with a cancelation date of the end of today. I canceled the order completely and was again told that I would be issued a refund in 3-5 business days. I am furious and confused at why things like this are happening. To avoid being lied to and any unnecessary stress, maybe steer clear of The Brentwood Target this...

In normal times, I love Target. I shop here regularly. I placed an order for pick-up (my expectation is it was curbside...I realize that was my error, but it’s not very well called out on the website the distinction.) When we pulled up to the store, there were about 4 employees standing together outside. I assumed they were working curbside. Nope. They were smoking. All within about two feet of each other. No masks, no gloves, no social distancing whatsoever. Odd, but not my business. The women working the curbside deliveries got about 18” away from your car window — again, no masks, no gloves, NOTHING that would indicate they were operating during a global pandemic. Completely business as usual. When I realized I had to go into the store, I was legitimately concerned that no one was “policing”entry like every other major grocery store, CostCo, Sam’s, Wal-Mart, etc. No social distancing prompts on the sidewalks nor in the store (that I could see). Employees inside the store not wearing gloves nor masks. I was just shocked. So that is why I am saying I would give it a “1” for likelihood to recommend. On the contrary, I would actively tell people to AVOID Target right now until you guys can pull it together and protect your employees and...