Pottery Barn — Local services in Bridgewater Township

We ordered a bed on June 14 saying it will be here in 4-6 weeks. After the 6 week window, I started calling to inquire where my bed is. Never got through to corporate as I was always on hold for more than 10 minutes. So I called the Bridgewater Store in NJ where I had originally made the purchase. They offered to call corporate to find out what happened to my order. A week later they said, yes it's on back-order and did not know when it would arrive. I continued to call to inquire where my order was. On Aug. 8th I called for the 4th time to ask where the bed was and she said it will be here between aug. 23-30 and for me to call back and we'll be compensated upon receipt. Bed finally arrived Aug. 28th. I called back to the store on the 28th, where the associate manager, said he does not compensate and that I'd have to call Corporate. The saga continues....he was no help - didn't offer to call them for me, didn't apologize for the delay, did not want to hear my story at all. I will never buy another item from Pottery Barn and I hope you...

I made my first purchase from Pottery Barn website in Nov'2020.

They delivered a dining table worth thousands of dollars with a color defect.

After weeks of back and forth, they accepted their product had a defect and agreed to exchange.

They gave me a replacement window in February. Today 2/27 I called and the customer service rep said they don't know where my replacement table is and also don't know when it will truly arrive - could be end of March or beyond.

I explained my frustration but the rep sounded like he has heard this story from many customers before.

I asked for a refund and have an appointment next week for them to come and get their defective table.

This was my first and last purchase from Pottery Barn. I learned this company has poor products and poor customer service - the 2 basic things that all customers should note and run away from.

Everyone - please save your time and $ and...

Absolutely HORRIFIC! Run for your life and don’t ever shop at ANY Pottery Barn for furniture. I had to reject part of my order two times because the table top was broken. Now I’m dealing with chairs that have been delayed twice...over three months since I placed the order and I just found out they will be delayed another three weeks. Each time I have called the store due to issues with my order (I’ve called them about 5 times), they sound like they don’t want to hear about my issues but look into it and tell me the order is still being worked on...I could have figured that out on my own. Then I call the customer service number and they tell me they are waiting for one more chair....and that they must be waiting for the tree to finish growing. Cute but not funny when I’m still waiting for these chairs to...