Williams-Sonoma — Local services in Bridgewater Township

First off I purchased something for in-store pick up, waited for all the updated emails to come and finally I get the one saying it's ready to come get it. So I go and Deb, I assume the manager because she seemed like the rudest, most pushy woman ever ( doubtful she'd still be working there if she wasn't in charge ) told me to return it and purchase it again from her so she would get the credit, I said no I just wanted to pick it up because I was alerted that it was ready, and did not want to do her little idea. Her response was " well it's not ready so can you go shop around somewhere so we can wrap it and come back in about an hour. I said I had work and was alerted that it was ready to which she responded I marked it ready but it's not. I'll do it now. I then had to wait twenty five minutes for them to wrap it. It's not a cheap store and if you lack customer serviceo, or common sense you shouldn't be working there. I will not be shopping with the Bridgewater William...

I purchased a high end thermometer for around $50 back in May 2022.. the plastic probe snapped off recently.. I went in today with my receipt to see if I could exchange (I wasn't expecting a refund, just for them to stand by their products) I was told there was nothing they could do. I wasn't going to write a review but I heard them laughing as I was walking out. (I was the only one in the store at the time) Very disappointing as I have spent a ton of money in this store over the years. I will not...

Please avoid this location and only shop at William Sonoma located in the Short Hills Mall. They did not place one of the items in my pick up order. When we called to let them know, we were treated as if it was our mistake and they went as far as asking if we broke the item and were asking for a free one. Very sad to see the customer service by Shanika and Eric at this location and sad to see our family won't be having the specific item on their...