Best Buy — Local services in Bristol

I am accustomed to the typical "retail" experience, and especially Best Buy stores where the only people to willingly talk with you are the entrance person and your cashier (and that's because they have to).

This Best Buy, however, caught me completely off-guard. My "home store" is the Johnson City location, but it didn't have the item I purchased online and had to drive to the Pinnacle location to pick it up. I was greeted when I entered as per usual, but this is where things took a turn.

I decided to browse, and it wasn't five minutes into my shopping experience that a Best Buy employee (Tyler) asked if I needed help, to which I said yes and explained what I was looking for, which was a rather large Ultrawide monitor for my PC and a soundbar for my bedroom TV. They didn't have the soundbar options I was looking for because my bedroom is not my primary entertainment area and the technology is aging. However, not to be deterred, Tyler looked for options on their website, and when he found none, he went the extra mile to show me an option NOT sold by Best Buy that would work. I was impressed.

Then we walked over to the monitor area, I explained that my system was a AMD system and I needed FreeSync compatibility while the monitor on display was NVidia GSync. He located a compatible monitor on Best Buy's website, and within minutes, I had signed back up for a BB Credit Card (I'd cancelled my old one months prior because I just wasn't using it), and he had it coming to the store for my pickup.

But it doesn't end there. Tyler walked me over to the pickup counter to retrieve my original item. I peeked into a soda cooler looking for a Coke Zero. Finding none, another Best Buy employee (he had a very unique name which I can't recall off hand) rushed to the back, located me the drink and brought it to me before I left. I walked up to the counter to purchase it when he said, "it's paid for. Merry Christmas".

There is more that happened while I was in the store, but this post is long enough.

I don't care that the Pinnacle is an hour's drive from my house. This is my Best Buy now.

If every Best Buy store was that way and provided an exceptional experience like this, they'd give online retail a run for their money. Everyone in that store looked and acted professional, courteous, and kind. I told the floor manager that he should consider himself fortunate to have such a good crew, but I also know that most of good management is setting up a good culture, and they've done that. Kudos to all of you, and I wish you all a very, very Merry Christmas. Those guys should...

My experience with Best Buy was a long disappointment at first. I had just turned 18 and wanted to get a phone through a contract. Of course I was late getting there (about 30 min before they closed) my sales associate; Heather claimed she didn't have a problem waiting to get me set up. You see heather had been there since 9am and had a family to go home to, but she just wanted to make me happy because it was my birthday and I was too excited to finally have an iPhone, well we come to the end of the process and as soon as heather swipes my card her computer directs her to what's known as a "bridge" tech support. She calls them waits on hold forever and they tell her "oh! No problem just clear out the transaction and start over.!" Of course heather does and as soon as she swipes the card says insufficient funds. At this point I'm freaking out, heathers completely confused, I mean who wouldn't be. She calls the bridge back and they say there's no record of us paying but the money has been deducted from my account. At this point I'm tired and we just decide to come back tomorrow. Of course when we get back the next day heathers right there trying to figure it all out! She ends up getting her manager Corey, he takes over our problem and tells us sprint has taken the money but has not approved the transaction. Again our plans come to a hold, but can I just say while we were there we had an amazing time with all of the crew. They were so kind and uplifting. So a week later sprint releases the funds and we go back with a different card this time. Everything goes through perfectly, Corey even came in early just to make sure I was all set! Sprint even made my first bill cheaper because of all the trouble I went through (keep in mind I live an hour away from this bestbuy) SERIOUSLY THESE PEOPLE NEED A RAISE BEST BUY CORPORATE! THEY COMPLETELY DEFINED EXCELLENCE IN CUSTOMER SERVICE. NOT ONCE HAS ANY SALES ASSOCIATE GONE OUT OF THEIR WAY LIKE THEY HAVE. I will always bring my tech probs here because of the attention to detail the employees that helped me took.❤️ Thank you all so...

This is the WORST place to call if you want the store, stay on hold for 10-15 minutes when asking for the store manager then in 3 phone transfers end up with the online dept and someone who can't understand English! When did everything go to Haitis? The phone number they have listed as "the store" but you're NOT!!!! You're actually being transferred to an online department who will take YOUR INFO to send a MESSAGE the department to CONTACT YOU! They CAN'T say WHEN you're gonna be contacted or ANYTHING ELSE! BAD BUSINESS IF YA ASK ME! Hold music about blows out your eardrums but can't hear anyone else speak! You can literally put your phone down, walk away and still hear the music 15 ft away WITHOUT the speakerphone on! Have literally called the store 4 times now to speak to a store manager! Each time hold 8-10 minutes then another 5-10 minutes with each transfer. Started at 7:12 with my original call for a product and installation price to get quoted one price then one higher after being told installation was free to being hung up on when confronted about it cause the woman couldn't understand me to begin with! Now trying to get a store manager is worse than trying to get a 3 yr old to under trigonometric! Now it's 8:45 and I GIVE UP! I'M GOING ELSEWHERE! I can get better customer service without the hassles, waits and getting transferred to an online store with CHEAPER prices for the same item! Have decided I absolutely hate Best Buy and the customer service! Music is about to blow the speaker outta my phone! NO JOKE!! Enough customers get tired of what I just went through maybe we can put them outta business! If you can't talk to someone at the store by calling, I'm not gonna waste my gas to go in there. It's a 45 minute drive one way for me so glad I didn't buy what I was calling about...