Zales — Local services in Bristol

Upon my entrance of the Bristol Zales, I was greeted promptly, with a smile. I found the store to be very clean, orderly, and well lit. It truly made the jewelry shine. I bought a beautiful necklace today. Morgan was the associate that help me . She did a FANTASTIC JOB helping me with my purchase selection. She was was very friendly, attentive, and knowledgeable about the products that we looked at. She was very patient with me during my selection process, because they had so many beautiful things and it was really hard to decide. She even cleaned my jewelry for me during my visit. Now all of my jewelry sparkle like brand new. Thank you Morgan for your Excellent customer service today. I am Genuinely pleased with my purchase, and all of the services that were rendered today. I met several other friendly smiling, associates during this visit, I observed them being very attentive to the needs of their customers as well. It was definitely a pleasant experience for my husband and myself. Thank you for all that you do! Great Job Team!!!! I highly recommend the Bristol Zales, and when I am in town I will definitely be...

In November of 2020, I purchased a 3-stone certified 1CTTW ring for my wife from the Zales Private Collection. Since then, we have had to return the ring for tightening of the center stone twice (2/27/21 & 6/3/21). While recently picking up the repaired ring we attempted to open a dialog about the quality of the setting. From our perspective, the setting prongs are inadequate for the stone. The Assistant Manager, Tina, began to quiz my wife on behaviors she may have wearing the ring as an attempt to deflect store responsibility. She questioned if my wife snags the ring on her clothes. We informed her she puts the ring on after getting dressed. Nor does she sleep in the ring. We perceived this as condescending even though Tina was polite in her delivery. The total purchase amount including diamond bonds and a matching pendant was $3,700.00 and my wife does not have enough confidence in the quality of the product to wear the ring on a day-to-day basis. If the Zales products are too fragile to be worn daily, I may need to look to other sources for our...

I recently had the pleasure of working with Sandra Black for a very special purchase and I can not recommend them highly enough! From the moment I walked in, I felt welcomed and valued. Sandra took the time to understand my style and preferences, offering personalized suggestions that truly resonated with me. Their knowledge of different pieces, materials and trends in the jewelry world was impressive, and they patiently answered all my questions. The attention to detail was remarkable, and I appreciated how they guided me through the process, ensuring I felt confident in my choice. The final piece exceeded my expectations it's stunning. I've received countless compliments and can't wait to wear it for years to come. If you are look for someone skilled but also genuinely passionate about jewelry Sandra Black is the one to see. Thank you for making this...