Marquee Cinemas Pinnacle 12 — Local services in Bristol

Worst movie experience ever. First I went there and when I tried to watch a movie I was told there were no seats together to be able to watch with my husband because of some stupid reserved seating. I've lived in so many places and have never heard of reserved seating. So we opted for a later movie only to get there an find that the front row seats( only ones available) were so close to the screen that even an owl wouldnt be able to turn it's head to watch comfortably. Clearly an error was made when making the seating and the theatre. Anyone with common sense would know there was not enough space to be able to watch the movie. It not only hurt your neck but also hurt your eyes so badly that they would water. I'm totally confused on how the design was left as is .i feel like movie theaters are pretty standard everywhere. My husband says we sat so close to the screen that he could lick the screen from his seat. Do not randomly go and expect a good experience. The so called lounge seats are equivalent to the hospital recliners provided for visitors. Very hard not at all comfortable. I am honestly not sure where all these great reviews are coming from. Since it literally the only thing open on a Friday night in this area (yes literally) we gave it a shot and it was awful. Just to mention I actually got there early for the movie probably at least an 1 he the first time and then bought tickets 3hrs early for the second. The movie attendant couldn't even explain where your seats where without getting you confused. Just awful. I will never be going to this...

MAJORLY DOWNHILL since 2020

To start, if you want to see any movie at this theater at a 100% discounted rate, just show up during the middle of the day. There is never ANYONE working the ticket counter and never ANYONE checking tickets before you go into the theaters.

They think they're the greatest theater around and charge more than any other theater around. What...you guys think you're the only theater around with a Dolby Surround Sound gimmick? Just because you call it "MXC" doesn't mean you're exclusive. Trust me, you guys are followers, not innovators.

Out of the last 5 movies we've watched there, 3 of the movies we had to go tell an employee (when you can find one) that the lights were still on in the theater after the movie started, so you cant even see the screen, and 2 of those times they also forgot to turn on the "surround sound" so the only sound you could hear was the little speakers under the screen.

"HEY, HOW DOES IT SOUND IN THE BACK??"

You cant ever order tickets on their website. No matter which web browser you use, whether its a mobile web browser or computer web browser etc. Guess we'll go to a different theater since the whole point of ordering ahead of time is to reserve seats and they charge more for it anyway just for the site to constantly say "your request will not be processed further" or "your order failed to process"

Short version

There are plenty other theaters around that are in better shape, charge less and don't give...

Purchased MXC tickets showtime 6:50 pm 07-19-24 walked into theater no one to assist on tickets so help yourself. We go to our seats and movie begins. After 45 minutes of watching movie suddenly stops. A geek sticks his head out to inform us the show doesn't start until 8 pm. Nope not right our tickets state 650. He walks down to our seats informs us the section we are in has not been working that he was only doing a test run. We can go to the other theater or wait until 8 pm and rewatch the first 45 minutes again. Nope not happening we ask for a refund. Had someone been at the ticket stand we would have known ahead of time. There was a simple fix to this, if a sign had been placed on entry door...temporary out of order, us plus another couple would not have been in this theater. This makes 2 for 2 of coming to your theater for a screw up. Last time our seats had been sold 2x for the same show. This was date night and your staff screwed it up! Not happy at all with the outcome. As of this writing we are on our way home having only watched 45 minutes of Twisters. You can do way better than this. Feel free to call me ** providing you aren't the same little geek that was testing the projector, I have nothing else...