Redefine Home — Local services in Brookhaven

I am not one to hammer small businesses with negative reviews. In fact, I normally go out of my way to support them. However, I had a horrifying experience at Redefine Home this past weekend and wanted to warn other parents. Full story below, but the headline is the new owner told me "Maybe you should lock up your kid" when my child did absolutely nothing wrong. Let me preface by saying, I've been a big fan and customer of Redefined Home Boutique over the years, when it was owned by David, who was lovely and kind. This weekend, as soon as we walked in, a large black dog ran towards my 3 year old and terrified her so she screamed loudly and ran away, and he then started barking and running after her. He was not trying to bite her but it terrified her nonetheless. The woman working there (who I’ve since learned is the new owner, Kim) made no attempt to calm or stop the dog, and my daughter was distraught. Even more upsetting, there was no apology at all from Kim. My daughter was terrified and said “that dog isn’t very nice” and we immediately headed towards the exit and said, “yes, maybe he should be on a leash.” The owner yelled as we were exiting “maybe you should lock your kid up.” My child had done absolutely nothing wrong. If “maybe you should lock up your kid” is something that comes out of the mouth of an employee, let alone an owner, when the child did nothing wrong at all, I think it warrants a negative review to warn other parents. Truly appalling behavior, and definitely not a way to treat customers in a family-oriented neighborhood. I'll take my...

I love this place and the people who work there! I’m new to the area and popped in by chance. They were so friendly and helpful with my purchases! David, Grace and Eric were awesome! I highly recommend them if you are looking for high quality furnishings and expert opinions! David was so patient and helpful with giving me lots of information. And Eric and Grace were so welcoming every time I went days after. Makes it fun to shop when you feel...

I love this place. David is so personable and talented. Elle and Eric too. They seem like they are honored to help you with your most cherished space, your home. The shop is great too with lots of fun finds but this team excels with custom orders...