The UPS Store — Local services in Brookline

This UPS store is managed and owned by Hahn. Hahn is the example of a hardworking, calm, doing it all the right way business owner. She is helpful, knowledgeable, and most importantly when you are in a bind, she is willing to help with a smile and proficiency. To all the one star reviews I say this: Wherever you go there may be a disgruntled or had a bad day kind of employee. The business owner when not there in such a business has no control over the employees mood. And yes, there may be one or two people who may not give you a smile. The truth is, I have been going there for years and in the end they ALL do all it takes to help you if you ask them for it. I saw many an impolite person address the employees there and that may explain some of the reactions from employees (they are human after all and respond to a warm and appreciative customer). I would never go anywhere else. HEY, try JP post office and then you may be grateful for Hahn and her business!!! Recently she moved a huge shipment for our family and never once did she not do it with a smile and confidence. the packages arrived safely and UPS helped carry all 25 boxes up three flights of stairs! She is accurate, helpful, and precise. Next time you have something important to ship or feeling dissatisfied with an employee don't dismiss this business, given it a chance and contact Hahn. The best service in the Boston area. ...

So I was looking to save on an upcoming move. And UPS helped me save about 3X less than I would have with a quality mover.

This site. Two people, Han and Jay were super friendly and worked through helping me manage a complex move. I changed my mind several times through the process regarding items to use, but they took it in stride.

Not only did they help me pick up, but they also helped with the packing and repacking of the items. I think two things. One, Han should get a manager position and have maybe two employees working for her at any one time.

Two, I think the company should sponsor Jay through her current IT schooling as part of a pathway program for logistic support with UPS.

Jay and Han are great and I think they are under appreciated. They should be delivered lunch or breakfast at least once a week.

Also, they should be given discounts for Lyft or parking passes to provide incentive for them since they deal with all manner of customers.

Lastly, for goodness sake, please fix the air conditioning in this place, it is...

I can’t say enough about this UPS location and the impeccable service they consistently provide. The staff is incredibly attentive and caring and greets customers with warm smiles and politeness. Whether I'm returning school books or packages from Amazon, the team rolls out the red carpet for everyone. Despite their busyness, each customer is treated with exceptional care and fairness. Having visited other UPS stores where I've experienced rudeness and poor service, I can confidently say that no matter where I move in Massachusetts, this UPS will remain my top choice for handling my important business.

A special shout-out to the management(Roberto) for how he runs the store. He has a wonderful sense of humor and makes everyone feel like family. And Karl (the blonde guy), you are the ABSOLUTE best! Thank you for every warm, inviting smile you offered customers when they entered the store. One smile could change the course of a person's Day! Your impeccable service, patience, and attentiveness are unrivaled. You are...