Windsor — Local services in Brookside

Although the staff is very friendly at this location, i feel that many employees do not understand the stores policies/protocols. I could not find a size for a dress I wanted so one employee told me they could order it to my home and also provide a 14 day return if it doesn't fit. When I went to order my dress a different employee took my info. She didn't ask for my name or had me confirm the shipping address spelling beforehand which she spelled incorrectly and sent to the wrong state. On top of that she chose to make me pay a "deposit" or installments without me requesting to. There was also no tracking number provided. When I asked her where it was she told me to "scan the receipt" and go online. Never got a order confirmation either. Receipt clearly shows they took my money but I have no tracking number and am now paying installments? I spoke to the manager and she herself was confused as to what the employee did but then ALSO told me I wouldn't be able to return the dress ordered online in store, even though another employee said it was ok? Now im out $22 for a dress that is possibly shipping to a non existent address due to Windsors...

Normally I wouldn’t write a review however I was there this past Friday evening for homecoming dress shopping with my daughter. I personally have to say that from last year shopping to this current year shopping at this location it is horrifying! We were told at about 6:30/7pm the fitting rooms were closed however we couldn’t return social dresses. The reason being was it was an hour till they closed the store. Meanwhile other people were being allowed to get into the rooms? It was as if they picked and choose who could and couldn’t try on. Also.. how are we not able return things that we are not allowed to try on? The store was in shambles. Management clearly has changed. Girls were trying dresses on throughout the store instead of the rooms. I am sad to see the store take a turn for the worse. We would come in be greeted and helped by amazing staff before and now it’s less then welcoming. Do...

We visited Windsor at Christiana mall and had an awesome experience. We were searching for a dress and after trying several on at Windsor, we were able to find two that we liked. One was the perfect size, but the other was too big. McKenzie, Ana, and Karlynn helped us greatly by putting an order online for us and talked us through the process patiently. They were kind and explained everything that we had questions about. Karlynn helped us by telling us what certain things were and how to fix problems when wearing specific types of dresses. Overall, everyone was very kind and friendly. Although it was my first time in the store, they treated me awesome and I will definitely go back again when necessary. I...