Helzberg Diamonds — Local services in Brookside

Sold my son a defective bracelet. I received an opal and diamond tennis bracelet for Christmas 2023 purchased from this Christiana, DE location. Clasp and Locking mechanism was defective. Lost the bracelet the next day. Should NEVER sell kids broken jewelry. It is hard to explain to a 13 year old why you are not wearing the one gift he gave to you. I guess it is never too young to learn about speaking up for himself. Maybe this is a good opportunity to discuss what Customer Service is, and what Helzberg can do to make it right when they are selling defective merchandise to kids. (I acknowledge I should NOT have worn said defective jewelry, and I played a roll in the loss as well, selfishly wanting to wear the Christmas Gift.) The bracelet is GONE because the lock was defective, so I am unable to bring the bracelet in for repair or return.

1.24.24. Thank you for responding. I reached out to corporate and the case got assigned, but no one has done a thing except giving this a case no. Pointless at corporate level.

1.31.24. Manager has not gotten back to corporate nor myself as promised through corporate customer service a week ago. There has been no email response to the email sent to address provided by the management in review response. So, I am experiencing the manager say "email us at xxx", which I did, but no response to said email. Employees verified that the manager was working, not on vacation, in the last week since the...

I have been a Helzberg customer for a long time. The Christiana, DE Mall store is the only store I’ve ever had an issue with. I purchased a Movado watch for my son. After paying for the watch and getting it sized we were told they didn’t have the box the watch came in. I own several Movado watches and always have received a box with the Movado card for authenticity, storage and paperwork regarding servicing. I asked why they didn’t have a box at which point a young lady, Lauren I believe, (has braces) inserted herself into the conversation telling me Movado doesn’t provide boxes. She was very rude, making faces and snickering like I didn’t know what I was talking about. This is a $1295 watch. A box should come with the watch. On top of everything she sat down near us and continued to stare at us and make comments. The gentlemen that helped with sizing the watch was also rude telling us a box is a box, although I believe he was uncomfortable with how the young lady was acting. I would not recommended this particular...

I really love my necklace I bought at Helzberg, however, I bought it when the store was at the Park City Mall in Lancaster, PA. They then moved to Downingtown, which is 45 minutes away compared to a 15 minute drive I had before. I showed up in Downingtown to get my jewelry cleaned only to find a sign on the door that they closed the location and moved to King of Prussia which is now over an hour drive for me one way. In January I went to King of Prussia for my yearly check up for my necklace only to find that they were moving to another area in the mall and would not be open for another week. The website showed they were open, but they were not. I never received a letter when they moved from Lancaster to Downingtown, nor Downingtown to King of Prussia. The company has a big lack of communication with...