Zales — Local services in Brookside

I received an email stating it was time for inspection on earrings I bought from this location(Christiana Mall, De). Cool beans, figure get my earrings inspected and cleaned and get my wedding ring cleaned too(just got back month ago) after they had it for repair since December. Also get $50 off, cause it's my birthday!! Approached young caucasian woman behind the counter and told her I'm here to get semi annual inspection on earrings. And asked her to clean ring as well. Young lady took the jewelry and cleaned it and gave it back on display pad. I tell her again earrings need to be inspected. She asked if I had my paperwork, told her no. And continue to expain that i was told in January that i would no longer need it when i picked up my ring its all in ststem. The young lady stated "we wouldn't say anything like that". I continue to explain to her i know what was said because of the fact i missed a inspection on my ring and my warranty was invalid because of missing last inspection. The young lady tgen tells me there's no transaction history for earrings. (Brought from this location). Now I'm getting frustrated. Then the girl says i need to keep up with my paperwork. I lost it, who are you to tell me what i need to do,. Then i try to expain to her that i was just here last month and what was told to me. The girl said she remembered because i hadn't been in the store for 2yrs prior to that. Wrong girl none of the jewelry i have on is older than 1.5 yrs. Brought ring in Columbus Ohio, Sept2018. Long story short i have over 5k in jewelry from this brand and felt like she thought she was dealing with someone from her trailer park. Mind you its my birthday. Well things escalated and the other sales rep intervened, by now my husband is ushering me out the store, yet the girl still talking very unprofessionally now her and my husband exchanging words. The other sales rep are now begging me to come back in store. I declined because i was not going to jail on my birthday. WORST SERVICE EVER! I will be back probably not this location. Columbus Ohio Easton mall location the best.Went to Helzberg spent 1.5k on necklace and pendant. Zales lost out on that Customer...

I purchased a ring and a warranty that was supposed to last a lifetime. The ring broke. Zelle said they couldn’t fix it. Another jewelry store said that it was an easy fix. Zales said that if I use another jewelry store to fix it, then I would forfeit the warranty. They insisted that I had To give them back the ring and accept a store credit. The credit was based on what I paid for the ring years ago. In today’s prices, I got less gold and fewer diamonds. For the privilege of being able to use that store credit I also was unable to carry over the lifetime warranty because it was not the same ring. At every turn, they did nothing but scam and steal. It’s a matter of big business stealing from their customers. Do yourself a favor and shop anywhere else. Zales is definitely a scam jeweler. Listen to the other customers in the store. I hear complaints every time I’ve been in there. I’m only sorry that I didn’t hear them before I purchased jewelry from them. Never again!...

So disappointed. I bought my wife a earring/necklace set years ago and need to bring it in every year for the cleaning & inspection. We stopped in yesterday (Sunday) for the yearly checkup. We weren’t greeted by any of the associates in the store, so we stood there for 5 minutes waiting, not a big deal if the employees were actually busy helping customers. Finally we got someone’s attention and told them why were there. The lady took my wife’s jewelry & cleaned them. We browsed for a few minutes and got our jewelry back after the lady just dropped them on the counter in front of us and left. I’ve encountered this problem for the last 3 years, once the store thinks weren’t not there to buy anything, just our cleaning/inspection we are completely dismissed. It’s a shame really, they have some nice jewelry pieces/sets that I’d like to get my wife but I’ll take my business to Jared’s where we’re respectably treated whether it’s cleaning/inspections, a purchase, or...