Gonzalez Furniture — Local services in Brownsville

The only reason I’m giving this establishment a 2 is horrible communication. I called in 11/3/18 from 10-12:30 with no answer from anyone for 2.5 house that’s not acceptable for a customer. Once someone finally answered all I wanted to know what time will my delivery be delivered. To start with she couldn’t even pull my account up , 2nd she lied and said they didn’t even have me for delivery today when my paper stayed delivery 11/3/18 when I purchased 2 weeks a go. Thridly tgey keoy transferring me from person to person and no one knew what was going on with my order after I spent over 3,000 in store . After being in hold for 30 minutes I finally just drove to the store . I get there and the managers exude was we have a text sell and all of our staff is everywhere !!!! That’s BS if you have a special event scwdule more people to work. Don’t be short handed with your existing customers just because Houston have a special sale. Just horrible customer service. The manager acted like it was no big deal he didn’t even apologized for anything. I had to load up my 14 month old and drive across town just to find out what was going on with my delivery. I chose this place because of all the reviews were positive but they sure did let us down. The delivery guys were awesome they set the whole bedroom up minutes few pieces that we are...

If I could rate it a zero I would. Very unprofessional manager that does not have any manners nor management skills. You do not pass in front of a customer without acknowledging them. You shake a mans hand and if he is accompanied by his wife you acknowledge her as well (if wife likes husband buys). Very rude man needs to learn that a new customer is important but keeping old ones that have been loyal customers since 2005 is also important. This very unprofessional way of dealing with an insurance claim that I had to call the insurance myself to see what could be done has me thinking IF I should continue being loyal to them since he seems not to care less if a continued customer is important to him or the business. If this is the way he treated us I can imagine his...

This place got my car towed when there’s no “customer only parking” or “no parking” signs and the tow enforcement sign only refers to over night, abandoned/damages/sale cars, tractor/trailer as being prohibited. I parked in the furthest point from the store for barely 2 hours and we didn’t park until 1 hour AFTER their business closed for the day. If this is how they would treat someone trying to use a space when none other were around to avoid street parking where there’s damage, then I’m not confident I could trust their respect to me as a customer. That $350 fee could have been better used on my family but thanks… appreciate you keeping the local tow company in business (that’s...