BMW of Buena Park — Local services in Buena Park

I want to start by thanking my salesperson, Vic, for the amazing help he gave me while I was buying my car. He really went the extra mile to find the exact make, model, and color I wanted while keeping my budget in mind, especially as a local teacher looking for a used vehicle. Vic also got me a fair trade-in value for my old car, making the entire process smooth. If you're thinking about buying a BMW, I highly recommend contacting him. His attentive listening and customer service truly reflect the high standards you expect from premium dealerships.

However, I faced some problems with the vehicle that fell short of my expectations. Right after I bought it, I had issues with connectivity, which caused problems during phone calls and when playing music. When I reached out to the service department, they had trouble understanding my concerns due to the poor connection. I then contacted Vic, who connected me with their BMW Genius, who temporarily fixed the issue by disconnecting and reconnecting my phone. He suggested I make a service appointment if the problem didn’t go away.

Unfortunately, the connectivity problem came back during my drive home, so I scheduled a service appointment for the next morning at 8:20 AM. I arrived early, checked in, and waited in the lobby. It took about 30 minutes for my service advisor, Luis, to see me. I explained the issues and mentioned what the BMW Genius had said. Luis told me I might need to leave the car for a few days for a more thorough look. I expressed my concerns because I was promised a quick turnaround, and I only had a substitute for the morning, needing to get back to work by 11:30 AM. His response felt quite curt, and he suggested I schedule an appointment for a more detailed examination. He bluntly mentioned that the car would probably be at the dealership for a few days, which made me feel uneasy about everything since I HAD made an appointment.

I told him I needed to think about my next steps, and he pointed out where I could retrieve my car without any apology.

After some thought, I decided it was best to return the vehicle since the connectivity issue hadn’t been fixed. When I returned to the dealership, I told them I wanted to return the car since I was still within my "cooling-off" period. Unfortunately, nobody asked why I was returning it. I was asked to sit down, and eventually, someone came to take the keys for inspection. Later, another representative asked me to sign a few forms. I was told my deposit would be refunded in 3 to 5 business days, or at most, 5 to 7 days. I then got the keys to my trade-in and left.

I returned the vehicle on December 4th and was told I would receive the title for my trade-in in the mail within a day or two. Unfortunately, that didn’t happen. I had to contact Vic to get the title since my earlier requests for a callback were ignored. He managed to provide the title on December 13th. By then, I still hadn’t received my down payment, which I was told would take, at most, 5 to 7 business days. The deposit finally hit my account on December 21st. However, the charges for the vehicle are still on my account, meaning I might have to pay for a car I no longer own. I’ve tried multiple times to reach the finance department and the general manager, but I haven't been able to get through. On December 28th, I contacted my credit union, and they confirmed they spoke with someone from the finance department on December 5th about this issue, but they haven’t heard back either.

In summary, I’m really disappointed with the overall experience. I was looking forward to owning a BMW. Having owned four Mercedes Benz vehicles from different dealerships, I can honestly say I’ve never had such a negative experience. While the dealership itself is beautiful and Vic’s service was excellent, this situation has confirmed that returning the vehicle was the right choice, given the level of service I received from BMW of Buena Park.

The attached photo shows the vehicle in our staff lot right after I drove it off the lot, with the license plate...

Omar Zyout by far the #1 WORST salesman I've ever met & I have bought 3 cars throughout my 20's and have dealt with only 2 bad salesman-- Omar being one of them. Please go to IRVINE BMW (they're super busy, but busy for a reason!).

He cares only about commission, which is fine because that's how they make their living; HOWEVER, it gets to a point & it just kept getting worse each time that my mom & I visited this dealership (we visited 3 TIMES). So here's the thing, Omar kept pushing me on cars that I didn't want. One example of many examples is when he asked if I can drive a manual because at the time I was shopping for an M4, I said I didn't want a manual because I don't know how to drive one. His response? "well you can learn how to drive manual, it's easy!" and then kept pushing me on other cars when I was looking for specific specs. If you ever interact w/ Omar, he's also a bit creepy.

He kept insisting that my mom come with me (probably intentions of her being a co-signer to a 90k car). and bribed her w/ BMW t-shirts she's been wanting forever; saying that it would be placed in my new car. Well to what should've been no surprise to me, I didn't get approved even with my mom as a co-signer. LONG STORY SHORT, Omar didn't see $$$ w/ me as a BMW customer, so he ghosted me, never updated me about anything after telling us that he would get back to us next day before 12pm, and those shirts that he said he would have ready for my mom? yeah, nowhere to be found! Not even for purchase. I wrote a one-star review about Omar and because they already ran my application, I felt stuck because I needed a car SO I deleted my review and contacted another salesman to purchase a way lower priced BMW with 10k down payment and they said okay. All of a sudden, that "salesman" was nowhere to be found (he probably doesn't exist) and out of the blue came Omar! Lmao, it was a complete set-up because I wrote that one star review.

This guy took me outside to see specs of a 230i & I was like oh great, he's going to mention that review, in which he DID Lol. he only cares if you're bringing him a chunk of commission which defeats the purpose of at least having decent customer service. So he's like ok, let me have you test drive the car; he NEVER CAME BACK. He was just having my mom and I sit and wait inside the dealership for his revenge on my one-star review and never intended on selling me a cheaper bmw. So we left. Never ever to return to this BMW dealership. Thankfully, it was a blessing in disguise because I ended up with a 230i anyway but from Irvine BMW.

IRVINE BMW has the brightest, most hard working salesman that I have ever met in met entire life-- his name is ARMON. He initially helped out my mom with her 2025 Z4 M40i & he was PHENOMENAL, detailed, and even gifted her BMW gear. I really wanted an M4 that was on bmw buena park's lot, but it was such an awful experience even when trying to buy a 230i. I went back to Armon at Irvine BMW & within 2 DAYS-- this guy got his finance manager to approve my application and now I have a brand new 2025 230i :,) -- Armon at Irvine BMW truly delivers despite my low credit score! BMW buena park, if you have a 650 credit score, they will ghost you and not care about you or your needs. You live and learn and I'm so glad that my mom and I found our forever dealership to do business at...

7 Visits, 2-Week Delay, No Resolution – BMW of Buena Park Must Take Responsibility

“I have taken my vehicle to BMW of Buena Park seven times for the same unresolved issue, and each time, I am given shifting excuses instead of a real solution. Despite their promises, my car still has the same problem, and their lack of transparency is unacceptable.

First, they blamed my phone’s software update, but I provided video proof that my phone was fully updated and successfully connected to multiple vehicles—including their own BMW loaner. Then, they shifted the blame to Bluetooth connections in other BMW models, which still fails to explain why my vehicle specifically continues to have this issue.

The dealership claimed they were advised by BMW’s Engineering Department in Germany on how to address the issue. However, when I requested documentation of this, I was told the information was in their case notes, yet the documentation they provided did not match what they claimed BMW Germany instructed them to do. There is a clear discrepancy between their verbal claims and what was actually documented.

I was also informed that my car requires a software update every two months just to function properly—this is highly concerning and suggests a deeper defect. When I requested written proof of this claim, the dealership refused to provide documentation.

Despite keeping my car overnight on multiple occasions, the dealership still has not resolved the issue. In the most recent visit, they have now had my car for over two weeks, with no clear update or resolution in sight.

Furthermore, I asked if they would put in writing that if I had to bring my vehicle in for an eighth visit, they would escalate the case for a buyback—they refused to document this. When I requested an email for upper management to escalate my concerns, I was told no one at the dealership has an email address—which is unacceptable in 2024.

This issue has even forced me to pull over and restart my car multiple times in hopes that Apple CarPlay will connect. This is a safety concern and a clear failure of a feature that was advertised on the sticker when I purchased this car brand new from this dealership.

I have also referenced the California Lemon Law, as my car has now been serviced multiple times for the same unresolved defect, which may qualify it for legal remedies under consumer protection laws. Despite this, the dealership has failed to provide a clear resolution or acknowledge the severity of the situation.

Seven visits, a two-week delay, no resolution, conflicting explanations, refusal to document claims, lack of transparency, failure to deliver on an advertised feature, and dismissal of video evidence that contradicts their excuses raise serious concerns about this dealership’s accountability.

I currently have an open case with BMW North America’s Corporate Office, and if this matter is not resolved fairly and immediately, I will escalate this further to the California Bureau of Automotive Repair and explore legal options under the California Lemon Law if necessary.

I request direct action from upper management at BMW of Buena Park to finally address this issue transparently. If this review does not receive a response, I will pursue all...