Nordstrom Rack — Local services in Burbank

Absolutely WILL NOT be visiting this site ever again and will make sure my friends and family will never visit this site.

My family was involved in a terrible ordeal that was escalated far beyond it needed to be, and I highly recommend the security of this facility be re-evaluated.

Our family has been going through personal issues that should not even need to be explained to a store employee, but knowing that it was a genuine accident because of all the things on her mind she still explained why such a mistake happened.

One big part of shoplifting law is that the person in question should have the intent to steal, and if that person had no intent to steal (mistake-of-fact), it seems strange that this would still be treated instantly as a shoplifting case.

This family member accidentally had a $25 item in her bag while shopping, and proceeded to checkout her OVER $100 cart. When she was about to leave, she was stopped by security for the $25 item and was confronted for shoplifting. What has me in disbelief is that an older middle-aged woman (who is trying to look nice while she’s helping her family) is considered a prime suspect for shoplifting.

She immediately was willing to give back the item, pay for the item, anything to alleviate a genuine mistake— but the staff said that she needed to be taken to the back and the police were already called.

She explained how she was interrogated by police, and put in handcuffs— and when we arrived she was in the back of a police car. [Would also like to note that the officers did not read Miranda rights until AFTER we were approached a second time in the parking lot and they needed an official statement.] When she was released, she also explained how she was not told if she would be going to jail or not, just that she was being held.

I would understand if a large ticket item that was maybe closer to $1000 was in question, but our family member was patted down, put in cuffs, and put in the back of a police car for an item less than $50.

The unprofessionalism of this store has completely scarred our family, and I will make sure to recommend shopping elsewhere because of this...

I’ve shopped there a couple times. One time I went inside and was overwhelmed by how disorganized and crowded it was. Another time, had a few things and ended up leaving them because the line was too long. I’ve probably shopped there, one other time. I had a return today for a gift. I had the receipt but I was over the 2 month return policy, due to being super busy lately (hello, work, Kids, Bills), if you’re from LA you know, it’s a non stop day, everyday. Finally made it into the store and was completely disappointed by the lack of Customer Service. I asked for a manager and she was nice and explained the policy, but she showed how she lacks 100% Good Customer Service by starting to laugh with another employee as I exited. Maybe they weren’t laughing at me and more about the situation, but still so trashy and rude. I’d also think they would make an exception depending on reason for late return. It’s Nordstrom, not Ross. They definitely made it feel like Ross or worse. Then the Torta guy that was saying to the other employee, Oh it’s only 6? Rude Rude Rude. Train these People, they are Working, not at home hanging with their Cousins and Friends. I bet if I went in there with Stinky dress with perfume and no receipt they’d take it. Dumb me for showing my receipt and being honest. But yeah, keep taking things back from all the fraudsters that probably go in there and...

If I could leave zero stars for this place I would. I would never come back and would not suggest this location to anyone. We recently bought a suite and tie for my little brother worth $380 and once we left the location we noticed that the lady who checked us out forgot to give us the tie. After a long drive back to the location another lady with black hair was brought up to speed about the situation. After a 20 min wait of her talking to the manager on the phone she said that there’s nothing they could do. Furthermore, another two staff members who seemed hispanic escalated the situation even more frustrating by telling my mother to be quiet and just leave. It’s not the $20 tie that we paid for and didn’t get that made us upset, It was the disrespectful manner and attitude of the staff members who ganged up on my mother telling her that she was lying and wasting 20 min of our time that was upsetting. Even when we wanted to speak to the manager they refused to help and said that it can’t be done and we...