Dear Lucy — Local services in Burlington

I would put 0 stars if possible. I tried to buy Uggs, my order canceled so I called the store and one of the employees told me it was fraud declining and to try different information, so I did that, my orders still kept canceling, I called again and the owner started yelling at me saying they do not sell to resellers and that they contacted UGG and that I am banned from shopping at Dear Lucy. i dont know if I was being discriminated or if they plan on selling the shoes under the table to actual resellers but what just happened to me was extremely bizarre. I told the owner I was leaving a review and then she offered to sell me the pair which I refused. I am not saying that what happened here will happen to you, it could just be a complete misunderstanding between their owner and one of their employees, but considering I got banned for at the end of the day just trying to buy shoes, and all this happened in less than 30 minutes. I was told to shop elsewhere and I recommend...

An unfortunate experience today. Was excited for the dear Lucy birthday sale- bought a pair of birks. Saw receipt reflected a price of $145, $35 more than the sticker price. When bringing this to the attention of the employees it was not met with resolution. Comments such as “there’s nothing we can do,” “we are already giving you a discount (25% birthday discount per store ),” “we don’t have a manager on duty to override anything.”

For being a customer with an account in the system for a while- I would expect a better customer experience. This shopping trip has led me to only shop when a manager is on duty. I spent more on a pair of sandals that was mis marked by the employee. I paid for a $26 of mistake that was not my doing and at the responsibility of Dear Lucy. Just disheartened at this experience. Hope others have a better one especially on this...

I am all about supporting small local businesses which is why I shopped at Dear Lucy. Unfortunately, the shoes I bought for my daughter didn’t fit and when I tried to return them for a larger size, they were sold out. They would only provide store credit, even though I’m 2+ hours away. I was assured that I could call and purchase over the phone, but no one answered or returned my phone calls. When I tried to purchase via Instagram, it would not let me use my credit. So, long and short is that when I eventually used my store credit, I could not get the sale price, paid additional shipping charges, and was treated like I was trying to “double dip” by actually using my store credit. Staff are rude, unhelpful and do not deserve your business. THIS is why people buy on Amazon which is a shame, because small businesses need to be supported, just not Dear...