Karlise Fine Jewelers — Local services in Burlington

I've had a rough couple of weeks when it comes to jewelers, but this place has given me incredible hope! 2 weeks ago my high school sweet heart proposed to me with a beautiful engagement ring he found online (a site called pompeii3).

A week after he proposed, and I had finally come back to earth enough to notice it was a little big, i took it to Karlise to get an estimate on sizing it down. Mike, the jeweler and owner, warned me that sizing down the ring would be incredibly difficult since the prongs holding the diamonds into the band were all forms of messed up, and would likely fall out. Me, wishing it weren't true, then decided to go look for a second opinion.

I found another local jeweler, who looked at the ring for me and said that it would be fine, and paid for them to size it down. WRONG! Another few days after my ring was sized down, I began losing diamonds. Six to be exact. I tried to go back to the jeweler who sized it down, and they told me it wasn't their fault, that they had taken note that it was a possibility (even though they told me it was fine), and i should contact the seller.

The seller (pompeii3) however, has a strict refund policy however, where if another jeweler changes it in anyway or if it's past 30 days from purchase, they won't allow you to return or exchange it. This is most likely do to the fact that they sell incredibly poorly made rings as i found out.

So next i went to a third different local jeweler praying they would fix it for whatever price. Though they were very kind and apologetic, told me there was nothing they could do, that the setting was too poorly made.

Leaving heartbroken, i decided to try one last place, Karlise's, the jewelers who had been honest with my stubborn self from day one. I expected a little bit of an "I told you so" and was embarrassed going back in, but i was pleasantly surprised with a warm welcome.

Mike told me, as the last jeweler had, that it was in incredibly rough shape. I'll admit it, hearing this again, i wept like a baby right in the middle of the store. The staff was incredibly comforting however, and Mike reassured me that that didnt mean there was nothing we could do. After i pulled myself together, he talked me through countless ways we could reuse the diamonds in my ring, or melt down the white gold setting into a wedding band. I shared with him my troubles with Pompeii3 and previous jewelers and could tell he was genuinely upset about the circumstances i had faced.

He continued to offer several more creative solutions until we decided to take a risk and put the missing diamonds back in and secure them. He was honest with me once again, explaining that the old diamonds remaining that he hadnt replaced, may continue to fall out, and I understand that. Mike understood my attachment to the ring my fiance had proposed to me with, and took the risk with me, not knowing if i were the type of customer that would return and blame him for any diamonds that would fall out after. He even offered a discount on the 6 new diamonds i needed, aknowledging how badly the online jeweler had wronged us.

I can't comment on how the pricing is at this jeweler, as I really dont know much about the pricing in the area or for jewelry in general. But that doesn't matter to me after the kindness i experienced at Karlise's. They're a true family run business, not a bunch of robot salemen fighting for commission, and I refuse to buy my fiance and I's eventual wedding bands...

What an absolutely wonderful place! Hands down the best place that my fiancée and I could have possibly found to create and purchase our engagement and wedding rings.

When I came in one day just to browse for ideas of what my fiancée would like in an engagement ring, the owner, Mike, took the time to sit down and walk me through all the information I needed to make the best possible choice. He went above and beyond to make sure I felt confident in the choice I was making, that all my questions were answered, and that that ring was customized to something she would love (and she did!). The amount that he cared about his customers was evident from the moment he greeted me and was present throughout my time in the store.

When my fiancée and I returned to look for her wedding band, he once again made us extremely glad to come to Karlise. He quickly got a feel for what she was looking for and then took us by surprise by finding the perfect combination of every characteristic she wanted in her band. She previously had trouble finding any ring online and in other jewelry stores that she was truly awed by, but that quickly changed when Mike showed us what he could customize for us. She said that it brought her the best of everything she was looking for and she could not have been happier with what Karlise...

I went into Karlise jewelers with my boyfriend today- immediately I was reminded why we chose this fine jewelry shop to look for engagement rings. My boyfriend forgot his mask and was given one to wear which was awesome because we thought we might have to drive 45 minutes back home. We were greeted by Kara upon arrival and shortly after introduced to Mike- let me just say they are both genuine and quality people. We both felt very comfortable and trusted everything Mike had to say and im glad I let him pick out some rings for me to try on and kept an open mind.. maybe the 2nd or 3rd ring he picked out I was immediately drawn to it. If I had just seen the ring in store or online I never would have asked to try it on.. when I put it on all I could think was that Mike was right and this ring was absolutely gorgeous!!! It didn't take long for me to decide on this and mike explained everything about the ring and quality to us and even got to know us personally which really sealed the deal and made us feel right at home! He made the both of us very happy and made the whole thing super easy! We will always choose Karlise Fine Jewelers from now on! Thank you both so much for all you do and making it obvious that you love doing it....