254 South Union Street Guest House — Hotel in Burlington

My review is based on my booking experience with this guest house; I have not stayed there.||We were excited to find this guest house for our family to be together for the 2024 eclipse. I reserved 3 rooms using my credit card and received email confirmations with their terms that I would be charged in the event of changes or cancellation on my end. At the time of the booking, I was not charged for a deposit and was not required to prepay the booking. The following day, I spoke with one of the proprietors about our upcoming two night stay during the eclipse.||Two and a half months later, I was surprised to receive cancellation email notices with no explanation, and I contacted the hosts to find out what happened. I was told that it was a booking error and that new pricing and the reservation hub would be open to book at the beginning of 2024. However, I looked up the rooms we had booked, and not only were they available on the same day as our cancellation notices, but the prices had increased by 168%. I chose not to rebook the three rooms.||I thought this should be on record, so I filed a complaint with the Vermont Attorney General’s Consumer Assistance Program. After I filed the complaint, the host contacted me and gave me information on alternative places to stay. At that point, I had already made other arrangements, and we are all set. This information is public record and can be verified by contacting the Vermont Attorney General’s Consumer Assistance...

My review is based on my booking experience with this guest house; I have not stayed there.

We were excited to find this guest house for our family to be together for the 2024 eclipse. I reserved 3 rooms using my credit card and received email confirmations with their terms that I would be charged in the event of changes or cancellation on my end. At the time of the booking, I was not charged for a deposit and was not required to prepay the booking. The following day, I spoke with one of the proprietors about our upcoming two night stay during the eclipse.

Two and a half months later, I was surprised to receive cancellation email notices with no explanation, and I contacted the hosts to find out what happened. I was told that it was a booking error and that new pricing and the reservation hub would be open to book at the beginning of 2024. However, I looked up the rooms we had booked, and not only were they available on the same day as our cancellation notices, but the price had increased by 168%. I chose not to rebook the three rooms.

I thought this should be on record, so I filed a complaint with the Vermont Attorney General’s Consumer Assistance Program. After I filed the complaint, the host contacted me and gave me information on alternative places to stay. At that point, I had already made other arrangements, and we are all set. This information is public record and can be verified by contacting the Vermont Attorney General’s Consumer...

I stayed here for a long weekend in September 2022. ||||OK, let's start with the negatives. ||Hmm, I'll think of one eventually. ||||The positives. ||Great location for town centre. Within easy walking distance and although slightly uphill, there's no real need to race to get there. Right away you're meet with an amazing structure and a piece of architecture that draws you to it. ||Bill, the owner, merry me and directed me to my room but sound the way, I noticed a LOT of music memorabilia from years back. Him and I chatted and he has some terrific stories from that bygone era. ||Still can't get a negate. ||I booked the Lakeview room, and while possibly more expensive, worth every penny. The view from the window was simply fantastic and did not betray the room title. ||Sadly, my suitcase with my decent camera had gone missing in London on my way there, or I would have got some incredible photos. ||Bill is a very knowledgeable person like others have commented on and despite not offering a full breakfast, there are things available that start your day off well. Snack bars, cereal, coffee, tea to name some. ||There is parking available to the rear of the property. ||As an additional note, Bill was very helpful in assisting me when British Airways managed to deliver my suitcase after I had left for home. ||||Nope, no negatives. ||||Would I stay here again?...