GameStop — Local services in Butler Township

It's a Gamestop, one with a nice selection of new and used titles. My good experiences ended there. I'm used to Gamestop being a place where you can go and talk to a knowledgeable staff to find out any information about video games that you could ever want to know. In my previous experiences at other Gamestop locations the employees have all been helpful and if they don't know about a game or something the customer is asking then one of their co-workers usually does. This was not one of those pleasant experiences. The employees here either act like they know what you're asking about, or they rely on their computer or tablet. This actually happened when I asked them if other customers were enjoying a new title or not. The gentleman typed it into his tablet and proceeded to tell me it was in stock. Another time I was given misinformation that lead to me purchasing the wrong version of a game. When asked if there was any additional content they told me that the only extras in the Far Cry gold and deluxe editions were skins, the season pass, and a steelbook..When in fact they came with a ton of additional in-game content ranging from all the guns and vehicles you could need, to actually coming with additional game play included in with that season pass. This was the response they (plural) gave to a customer specifically asking about a game they had posters for all over their store for at least the previous 2-3 months. Another time when asking about some PlayStation VR titles they gave me misinformation, including telling a relative of mine that one of the games she was asking about was a movie and not a game. It's actually a game inspired by the movie, which is why she was specifically asking for it. I'm not sure if I've ever had a single good experience here. The staff seem annoyed that customers exist at all. Thank goodness there's another Gamestop across town in the mall where the staff actually try to help the customers and make the attempt to know about the products they're selling. I'm still giving this 3 stars because of the franchise and the good selection. If you know exactly what you're looking for and don't have any questions then I suggest just keeping your head down and not letting the staff here ruin the...

Did NOT have a great experience. Was asked, as is protocol, if I needed help...to which I said no. My lady friend who accompanied me began to feel uncomfortable when the young man again and again asked us if we needed help.

Now, my friend isnt a gamer...she doesn't really know how Gamestop works, that employees get commissions for selling used games. That's why I thought the kid was being so persistant...my friend said she felt as if they thought we were going to steal something, even though at game stop the games are behind the counter, not in the cases. Add to that that my friend is a virtual saint, with not even a parking ticket on her record. So when she expressed this to me, I saw what she meant...and whether the kid was just trying to get a commission or if he was really playing at being loss prevention, I dont know.

Either way...I don't like Ganestop, I never have. But after tonight I will stick with...

I have always loved this store. Since the first time I ever walked in this place I have always loved it. Not particularly this exact location but the store itself in general. I have always been considered a gamer and have always had kind of a nerdy side to me like comic books, action figure collectibles and games. I am a Playstation person and I have always came here for the things I need for the PlayStation like controllers or video games, they usually have used controllers that are a little cheaper than the new ones that work just about the same. I would encourage anyone who likes these things to come here and shop for everything you need to meet your gaming needs and collectibles. I will give this place a 5 star rating because I really enjoy this store and would like...