Rent-A-Center — Local services in Butler Township

This location is a joke!!!! Their employees have ZERO knowledge every time I call I cannot get ANYONE to help me but they take my bi-weekly payment like clockwork! The item I am renting hasn't worked properly since day one and even my delivery was messed up! Not one person has offered me a replacement or solution to this problem. Going to stop payment today, bet they respond to me quickly on Monday. No one ever shows up when they say, blown off twice, but I bet after I stop payment they will be right at my door. Can't find a number to speak to management either... Coincidence???!!! This place has ZERO customer service and satisfaction. They don't know the meaning of customer service!!! UPDATE: I FINALLY WAS TAKEN CARE OF BY THE CORPORATE OFFICE. THE ACCOUNT IS IN MY HUSBAND'S NAME. CLAYTON RENNICK. AND I STAND BY MY REVIEW OF THIS LOCATION. THE MANAGER AT THE BUTLER STORE DID NOT OFFER TO HELP US UNTIL I THREATENED TO STOP PAYMENT. I STILL THINK THE BUTLER LOCATION NEEDS WORK ON THEIR CUSTOMER SERVICE. ALTHOUGH CORPORATE HELPED US, I WILL DO NO FURTHER BUSINESS AT THE BUTLER LOCATION. THEY WERE WILLING TO COME GET MY ITEM SAME DAY WHEN I THREATENED TO STOP PAYMENT BUT KEPT BLOWING ME OFF WHEN I NEEDED HELP. THANK GOD THEIR CORPORATE OFFICE HAS...

Over price ignorant people you try to explain your payment is going to be a day late they still come and take it the same day this store needs a change of management they aren't doing there job correctly and people need replaced I'm still waiting for a refund that they took a double payment out from my account if this refund doesn't go back into my account I will be forced to take legal action and report to the BBB the staff either needs relocated to other stores or be subject to termination or be once again be educated again on the kind way of customer service by getting kicked out and band from the store for asking for a day extension cause I was short money that week they took my product and very aggressively told me to get out and I was band from the store because I asked questions about what was going on and they got aggressive with me and said I was banded I would personally like a apology from that store and there employees aswell as corporate and have a review of all that stores practices of myself and others and would like and band lifted that go for me and other people who had the same problems as me ill be in contact with my lawyer about...

I got a computer for my daughter's birthday, after the one I ordered from Best Buy, was "accidentally" sold before I arrived. Even though I called ahead and said I was coming. I was able to go to Rent-A-Center and get a computer bundle at a better price, the same day (her birthday), and was able to make payments over time, so it didn't cause me any financial stress. The staff was helpful and really worked everything out for me. So, I am greatful and will continue to get more items there as needed. My family and I are extremely...