Valley Dairy Restaurant — Restaurant in Butler Township

If not for the kind service from our waiter, this would be much lower. My boyfriend and I normally go to Valley Dairy in Kittanning and just - it's wonderful! We were out this way to get work done on his car that'd take about 3 hours so we figured we'd have time come to this Valley Dairy to eat. From the getgo, the wait for us to be seated was unnecessarily long. There was a long line of people trying to pay their bills and we just stood there and watched the woman at the front take care of all the transactions. Finally, we are seated and wait a while to have our waiter come up and take our drink orders. She was working like a dog, I tell you. She was marvelous! On our receipt, it says her name was Rita? Older woman and just such a gem; the three stars go to her, period. She brought our drinks and then took our food order. We probably waited about an hour to get our food. Rita came by our table to keep us posted about the wait and was just so gracious about it, even when after all that wait, she was telling us that they'd be starting our food soon. Weird.

When we got our food, though, the hash browns honestly looked like some weird kind of noodles; they were severely undercooked and had no flavor. I tried to put salt and pepper on them to get them some life, but yeah....it was one of the first times in my life I didn't want to eat potatoes. And I mean, that's scary because I mean....I'm an Irish girl; I will normally eat potatoes however you give them to me. I had ordered my eggs medium well, but they legitimately exploded on me and were running down my cheek when I took a bite out of a sandwich I made with them. I looked at my sandwich and there was no yolk remaining; a medium-well cooked egg would not be completely runny like that. Everything else was fine because, I mean, how do you mess up rye toast, right?

I feel like I can be seen as a Karen for posting all this, but I mean...I honestly just can't remember ever waiting that long for food at a restaurant and we ordered breakfast foods. Eggs, hash browns, bacon.....eh, those foods don't traditionally take super long to prepare...

Other random thing that totally bothered me while looking into the kitchen - one of the staff members was wearing her gloves and talking to a co-worker about teeth or something? She was lifting her lip up with her gloves on and touching her teeth....I wouldn't complain so much if I'd seen her remove them, but she resumed her life and took a drink out of her soda and whatnot with those same gloves still on like....if you know gloves are contaminated, remove them.

I am surprised I've never reviewed Valley Dairy in Kittanning because they're absolutely fantastic! I will say, though, that if you are in the Butler area and in the mood for some simple comfy diner food, I highly advise driving the extra half-hour or so to Kittanning's Valley Dairy. This location was extremely disappointing and I can't see any logical reasons for it to have...

The waitress named Liz took our order today she wrote everything like we asked the manger named Amber was very rude and doesn't know how to handle a customer service complaint she always has a attitude towards the customers and the employees she is very disrespectful towards customers and employees we had a party of 4 and I ordered big country with a harvest waffle eggs over easy ham hash browns with cheese and white toast and I ended up getting a harvest waffle eggs scrambled bacon hash browns without cheese another party ordered a cheese omelette with home fries and white toast which came out fine and another order which was messed up was weekday special with eggs scrambled hash browns (not well done) bacon and wheat toast and she got eggs scrambled hash browns well done white toast bacon not done at all and lastly but not least order was weekday special eggs scrambled well done burnt hash browns well done burnt white toast bacon well done and she got eggs that were scrambled and runny, hash browns not cooked, wheat bread not toasted the kitchen staff needs to learn or understand how to read and understand and comprehend English language and the manager named Amber needs to go for disrespecting employees and customers and talking about customers which we heard from our table Liz and the other waitresses do a good job but the management at Butler location needs a lot of work!! The picture of the food is what came out after 4th time being taken back which isn't the waitresses fault it's the cook and the cook was the rude manager named Amber and the last time Liz took the plate back we heard her say some not very nice things and just threw the eggs on the cool side of the grill instead of the hot side and we asked the waitress to take the breakfast off and the manger had another attitude but took it off I would want a follow up about this thanks and we come in a lot and to be treated...

Dear Valley Dairy Supervisor,

A few concerns have been brought to my attention regarding this local eatery establishment. I bring you a proposition.

A proposal to elevate your establishment to new heights of excellence. As a Quality Assurance Auditor, I operate with a keen eye for incompetence and a license to terminate.

Your reputation for weeding out the inept has not gone unnoticed. Allow me to introduce myself as a covert operative, specializing in identifying and removing those who fail to meet your exacting standards. With my expertise, Valley Dairy will flourish with a handpicked team of dedicated professionals.

Prepare to witness a revolution within your ranks. Valley Dairy will emerge stronger, driven by a purposeful team dedicated to delivering unparalleled excellence.

I eagerly anticipate rendezvous with your esteemed leadership to discuss the finer details of this operation. Your next move is to contact me at your earliest convenience. Together, we shall redefine Valley Dairy's destiny.

Just remember: not even the Frownie Brownie could survive these trying times of entry-level incompetence. If you fall, where else might I wonder for an economically sensible meal to share with friends I don’t want in my own house?

-a concerned Butler citizen

satire post. Solid place: good place for acceptable food for a decent price...