KAY Jewelers — Local services in Butler Township

Terrible experience. Took my ring to get cleaned at my first 6 month inspection and was told my one side diamond was loose and needed to be sent out. I was told two 2-3 weeks for repair since had to be shipped out to lab and once I was alerted that my ring was done, I came back to pick up a ring that was not mine. I was told that the ring they had, was what I dropped off which was not the case. I had to argue with them until they realized it was not my ring. Finally they were able to track my ring down but was told I could not get my ring back until the wrong ring that was given to me had been shipped back and delivered to the correct place. How can that be? So even though my ring was lost, I had to wait for another ring to make it back to the correct owner before they will give me mine. AND ON TOP OF THAT, not even a month later, the same diamond they told me was loose and was supposedly fixed, fell out and was lost. I’m completely dissatisfied by Kay Jewelers and will not be returning or recommending...

My fiancé had come here to buy my engagement ring over a year ago and found my dream ring. He was lucky enough to work with Scott, and since then we have had the pleasure of working with him. A couple months ago we went in to find my wedding band and Scott swooped in and found a beautiful band to go with my engagement ring, as well as a wedding band that fit the style of my fiancé. Scott really takes the time to sit with you and find the perfect jewelry for your style and needs. He also takes the time to sit and talk to you about your lives - not rush you through to make the next sale! More than this, the whole store is wonderful. Every-time I have come in for my ring inspection/cleaning, everyone has been so kind. Highly recommend...

If I could give more than 5 stars, I totally would! Found a picture of my “dream” wedding band online awhile ago. With the wedding approaching, I brought the picture to Kay’s and a man named Scott helped me find my ring! Very knowledgeable, informative, helpful, patient and kind! The warranties they offer are beyond amazing and reasonable! He cleaned my engagement ring for me while we we were there as well! My ring has to be ordered and altered, and will be here before the end of the week, which is super efficient! Definitely will be buying from them again! Kudos Scott and Kay’s jewelers for making me and my future husband very...