Reflections Body Shop — Local services in Cabot

This place is garbage to work with!! This USED to be a good place to go get your vehicle fixed. I've noticed they hired new people working the front of shop who do not know what they are doing!(adjuster/receptionist) The first run around I had took over a week and a half to get a bumper replaced after being told it was a 2 day job. I decided to try them again a year later and had a slight dent on my door. Reflections told us to drop off my car at their facility and they would get ahold of the insurance company. They called me 6 days later just to tell me that they never started working on my car since the adjuster from usaa insurance never came out. The receptionist assumed that they would come out on their own. Their protocol is to contact the adjuster to make sure they are coming out due to my car being in their possession. I called USAA insurance company who informed me they contacted reflections 5 times! Reflections never picked up the phone! Since this was a 4 day repair job I have to cover the costs on my rental for the days that went over the 4 days. This is without my car being fixed!! So in all working with this facility screwed me into my own pocket!! I will never be using this...

I was very UNHAPPY with reflections work on my car , professionalism, you name it no good at all. They told me after my accident that my accident didn't cause my ABS light to come on. Sent me to another shop they send my car to to get checked for auto engine repairs because of wreck. I went to 2 places they told me checked it and the places told me they have never seen my car. Less than 6months later I had a serious wreck that threw me on the other side of the interstate 67/167 going g the opposite way .I am thankful for the barriers they put up on 67/167 it saved my life. Another wreck my fault, it all could have been avoided if Reflections would have done the right thing in the first place. I would never step foot on there property again. BEWARE.......... Now I am almost 60 years old and my insurance cost as much as a 17 year old boy because of accidents and tickets I have gotten...

We had some minor but expensive damage done to our truck several months ago. Well worth the wait for the repair! You can’t even tell our truck was ever hit or where repairs were done. We had them look at and replace the tailgate lock as well and they worked hard to make sure they found someone as quick as possible since their usual locksmiths are no longer in the business. They stuck to their original quote on the lock even though I’m sure their cost ended up above what we paid. While we don’t necessarily hope to need them again (no offense Reflections!), if we do, we know exactly...