KFC — Restaurant in Cabot

Merriam Webster’s dictionary defines the word “travesty” as: a debased, distorted, or grossly inferior imitation. This is the word I would use to describe this particular Kentucky Fried Chicken franchise, if it can even be called that. My experience here was atrocious, equatable to having one’s mouth set ablaze in a fiery destructive wave of mediocrity and overcooked poultry. My journey here began as one motivated by hubris. My wife, a long time KFC detractor, has long kept me from the bowels of Cabot KFC for all the years we lived here. One night I just couldn’t take it anymore, and while I journeyed out to retrieve my blessed bride her Chicken McNuggets (which I should’ve partaken in myself) I decided that tonight I would be daring, and pop over to Cabot KFC once I finished purchasing my wife proper sustenance from the (in comparison) restauranteurs next door, known as McDonalds.

I cannot corroborate any of the other complaints about the rudeness of the staff, I will say that the staff I dealt with were perfectly pleasant, albeit dense as a black hole of dense-ness. I have threatened to leave my wife over her inability to bring me chicken tenders with honey mustard, I would like to hold the Kentucky Fried Chicken organization to the same standard. The fact that I had to ask multiple times for dipping sauces, and still ended with zero, is beyond unacceptable and you can consider this as my notice of divorce from your brand forever and through all time.

Dipping sauce travesty aside, I received a three piece tender box with two sides (fries and mashed potatoes) a biscuit, drink, chocolate cake, and a KFC famous bowl to eat at a later time. I was informed they were out of other types of chicken, odd, considering that seems to be the whole brand but I digress. I burst through my front door in majesty, excited to show my wife that her chains would no longer bind me and tonight I will have the sustenance I’ve so longed craved, she was indifferent to the situation.

We’ve wasted enough time here, I dove in. It took a good 10 minutes or so before I realized what was going on, I was in denial for far too long. I was bamboozled, hoodwinked, dare I say……scammed. For I had thought I had purchased food, yet for a second when I bit into the biscuit my first thoughts were “Grandma!?!! I thought we buried your ashes!! How did they wind up in this biscuit??” Fortunately this was not the case, I made some calls and her grave remained undisturbed, this biscuit was just bad. The chicken was unflavourful and hard as rock, clearly overcooked. The potatoes were soupy and tasteless, the fries tasted as if I bit into deep fried anchovies. I did not wish to admit defeat so easily, I was not ready to hear my wife say “I told you so”. So I dove into the famous bowl earlier than anticipated. Where was the cheese? The corn? Why the frick did it have chicken tender pieces instead of popcorn chicken? The world may never know. I eventually broke down in tears and admitted to my wife that I have made the biggest mistake of my life. She began screaming “DID YOU CHEAT ON ME??” To which I replied no silly I mean about the KFC stuff. She said “Oh,ok” and passed me her McNuggets, they were glorious. The cake was fine.

All in all if you happen to drive by Cabot KFC, heed my warning, keep driving, there’s nothing...

Not happy, but realize everyone makes mistakes. Issues: Wrong Order, Gravy was as thin as water Tea Tasted Old, & Received UnSweet Tea. (I'll precede by saying the employee I spoke with was very apologetic and set the missing items aside for pickup, along with new side of gravy & some chicken that was supposed to be in my order.) I ordered via the KFC App, which gave me about a 20 minute wait time. 'sign infront says to pickup online orders inside, but the lobby is closed. (No biggie, just thought it reflected poor management.) 'went to the drive-thru about 4 minutes early. 'told to park in the 1st spot for my food would be brought to me. After about 10 more minutes, I was brought 2 bags. I didn't ask where my receipt was, or verify the name on the order, nor did I scrounge around in two bags of hot greasy chicken, etc. in my car to ensure it was correct before leaving. (I know Classic Mistake.) So, of course, when I got home and someone started pulling food out of containers, I noticed it wasn't what I ordered. (Everyone has had this moment. You're tired and hungry along with a hungry household. You start to unload what was supposed to be an easy supper, but it's not your order. 🥺) It's even more upsetting when you spend $45 to not get what you paid for and then have to drive back into town. (Once again, I realize that part could've been avoided, if I would've checked my order...

I ordered a meal for two through the app, which included two chicken sandwiches, chicken tenders, two sides, and two drinks. I informed my wife to pick it up after work. However, when she arrived, they told her they didn’t have any chicken patties for the sandwiches and didn’t have enough chicken tenders.

It would be considerate for a restaurant that closes in three hours to have the food available or at least update their website accordingly. Instead, it’s frustrating to learn about these issues at the last minute. They said it would take 8 minutes to prepare the chicken tenders, but it took approximately 30 minutes. If fast food restaurants want to keep their fan base, they need to improve their preparation and customer service. We don't eat out very often. But when we do, we consider it to be a treat, and unfortunately, this was a disaster. They attempted to fix the order, which we do appreciate.

My wife is still waiting in the lobby. I typically don’t eat at KFC, but I wanted to give it a try. Unfortunately, this will be our last attempt at...