Designs By Diana & Company — Local services in Caldwell

When I decided to go with Diana for my wedding I was super excited. The flowers were beautiful. And then as the days drew nearer she had called to let me know that she had forgotten to add a few things onto the invoice (my toddlers boutonnière and my flower girls wristlet) but she was just going to give them to us as a gift which was nice of her and we appreciated that. Then a few days later she had called me to ask what time I wanted things set up and when I told her that I wanted everything there and set up by no later than 3pm she told me that she “doesn’t want to be hung up all day” and that she would prefer to have everything there and set up by 11am. I then went to her shop to drop off painted bottles that we had arranged for her to deliver and set up at the wedding with the flowers inside of them. She had then called me to tell me that she “has an issue” and forgot to add one of the arrangements onto the invoice and that I needed to come pay her an extra $100 that same day that I had already went out to her shop and she had failed to mention that when we were there but refused to take responsibility for her mistake of forgetting to add this to the invoice. Which in turn should not be the customers issue if the owner of the company just forgets to add it on. So we once again drove out the following day to pay her the $100 to just be done with it and make sure things would go as planned on my big day. When the wedding day arrived she showed up 1.5 hours late to the venue (showed up at 12:30 when she made a big deal that she wanted to be there by 11 so that she still had time to do something with her weekend) and then didn’t even set up the bottles on the tables like we had paid her to do and she refused to reimburse my father after he had asked for a refund on that service since, once again, she did not perform the service we had PAID HER TO DO. Whatever you do, do not use this lady. She is disrespectful, dishonest, and has absolutely horrible customer service. She over charges and doesn’t stick to her word. She is very forgetful and will blame you for her mistakes. I will never recommend anyone to use...

I'm trying to call this shop still i live out of state and wanted to have an arrangement done for my grandpa's funeral. I ordered online and didn't notice that the date filled in wrong. I've tried calling the shop all day, no answer and voice mail is full. If I was in the state I would just drive down there but I'm not. All my family are not in a position to go to the shop for me and friends are working and won't make it in time before they close. This issue was on the website first and was made worse by the shop not answering the phone. Just got off the phone with the shop. The lady asked what do you want us to do? I asked what could she do? She said they could deliver to my grandparents house. She started talking about how I had put in for the 16th and had ordered on the 14th at 9 something at night. I told her that someone should look into the website because I was having issues with it. She said no one had had issues with it. I told her it starts with one person... argument starts then she says she will just do the refund... and make a comment that she will have someone look into the site. I get even more upset, I tell her that's what she should have said in the first place. That she would look into the site and taken the new address to send it to. This place seems to like to be "right" more than taking constructive criticism and having happy customers. 0 out of 10 will never recommend. Sorry if this post was a little hard to read... I'm shaking I'm so upset 😡. Whatever you do please...

We found this business close to a funeral home and found it convenient. When we entered, we were informed of options for saddles and sprays for a funeral arrangement. We made our selections and as we were preparing to pay, Diana told us that other floral purchases had been made for the funeral, and I asked which ones they were. She stated her system didn't seem to be loading but she would tell me. As I swiped my card for the large purchase, her system conveniently worked and it turns out that we purchased the exact same floral arrangements that were already purchased by other family members. I asked her if we could do a refund, but it was already past closing. She said she would make them appear differently and make it stand out. She said we would have the next day to decide if we wanted to cancel the order. The following morning at 8am, I called her and requested a cancellation since we didn't need 2 of the same of everything we purchased. I was greeted with a nasty attitude about cancelling so early in the day and that they were doing us a favor by working on a holiday early morning. Even going as far as to recruit another employee in the background to make it seem like they weren't being dishonest. Overall I feel that our family's grief was taken advantage of for...