Polo Ralph Lauren Factory Store — Local services in Calhoun

Went in to do an exchange, and I asked “Could me receipts be looked up using my bank card I made the purchase from?” The cashier called his manger over the walkie-talkie and asked, and for some reason a gentlemen Luis and a young lady rushed to the front and was rude and acted as if he couldn’t understand me. I asked he could he look up my purchase by my email because I come in all the time and purchase items for my son. When he looked up my email he said aloud I haven’t made a purchase since 2years ago, and he started to hurry up and write down my information on a piece of paper for some reason. Then, I said “No, that’s not correct!” and I asked him to try my phone number and he started to do the exchange with saying anything else and told me my email was out in as AA but idk how and I receive lots of promotion and new merchandise emails. The whole experience today was just very unpleasant and unprofessional. I...

This location has incompetent management and lackluster management. Their products might clearly show a markdown but the discount is not applied at the register. I was checked out by a member of management and she did not catch the $65 mistake. I passed through this town on my way to a family reunion and had no intentions of driving an hour round trip just for them to cover their mistake! They had me email a picture of my receipt and the tag on the shirt only to tell me they could make the adjustment to my credit card without me being there. And the absolute max they offered me to drive back down was a very insulting $12! Would think twice about...

I really wanted to give this store 5 stars, but I can only give 2. After several positive visits, today’s experience was frustrating. I spent nearly two hours shopping—carrying two large bags of items—only to be told at checkout that there’s a 25-item limit. No associate mentioned this, and there are no signs anywhere in the store stating such a rule. It felt unfair and unprofessional. The deals are good, but this experience left a bad impression—especially since the general manager was conveniently “on vacation.” I drove two hours to get here, and honestly, I’ll think twice before coming back....