This That & The Other — Local services in Calhoun

I am extremely disappointed in the customer service exhibited by the mohawked manager at this location today (8/6/23). Being long time fans of the original location, we have been shopping there since they first opened the Calhoun store and although we have since moved away from the area, still stop there whenever we are in Calhoun, showing loyalty over similar businesses nearby. Yesterday I stopped in and made a purchase. The transaction “didn’t go through” the first time and I was directed to run my card again, which I did. I left and went about my day only to find out later on that the.charge appeared twice on my account. Simple issue; these things happen. I got in touch with my card company and was told if I didn’t want to file a dispute, that I should bring it to the merchant’s attention and let them reverse the charges. This is where I encountered the problem. I dropped by the store to address the situation. I am a very easy going guy and I began my discussion with that energy. From the minute he entered the conversation the manager was condescending and stuck to his narrative that he needed confirmation that the charge wasn’t still “pending” from my “actual bank”. I told him that we were on my “actual bank’s” app and that pending charges, like those of a gas pump, say “pending” and I get a notification when the charges are amended. He was obviously confused. I am an Uber driver, and although one can have other banks linked to the Uber app for payouts, the app I was showing him was that of the Uber Pro card which is an online banking entity. I conveyed this information to the manager who instead of trying to resolve this $18 issue (which was due to the error of their system, not any mistake I made) he insisted that I would have to prove to him that the charge was no longer pending. He continued his condescending tone and I left the store. After taking a couple deliveries for the day, I called the support number for the card and the agent confirmed that no charge “pending” would still be on the card over 24 hours after the transaction. I called the store to relay this information and hopefully save myself a trip back to Calhoun. Mr Condescending Super Manager got on the line and told me it would take more time to prove the charge was no longer “pending” and that he wasn’t gonna waste time arguing with me. Then as the tone on my side got a little angrier at the blatant disrespect he was showing me, he hung up on me. No apology for the inconvenience and time wasted and no suggestion that he take any initiative to look into the issue. Over 18 dollars. Any service business I have patronized or represented would put the customer first and handle the problem. Instead he lost his company a loyal customer that shops at all their locations and gained a detractor that will urge all my friends to avoid This That & The Other because their service is less than adequate.

8/9- UPDATE-still no response from This, That & The Other on any inquiry from the bank or return...

Me and my veteran husband come there once every 2 weeks if not more its our favorite spot. We've had items mess up and be defective and the owner make it right. I walked in there today and I bought a 40 dollar butane lighter 2 days ago and it broke . Now we spend alot of money there. I was looked at and treated with no respect what so ever had to REBUY a lighter thats suppose to not be able to break. And half the time we don't use his veteran discount. We wanna shop local and support the local and small businesses in our town but that is bad etiquette from the child like employees. The one with longer hair is the only one who shows us any respect. And I had to show him which lighter I was even speaking of when I had the broken one in my hand. It was...

Came here with my sister to get our dad his first vape he just turned 85. The guy who was working asked to see my son’s ID which he didn’t have because he wasn’t driving. It was fine he left to sit in the car. We got overwhelmed with the flavors so we went out so call dad to see what flavor he wanted. The guy working there followed us out to the car and said “if you’re buying for the kid it’s still a NO”. It was odd because my son is 22 and has a replaced lung and can’t even be around smoke much less vape. Kinda unprofessional and poor judgment. The guy was very very small build and had an undercut long on top with a musketeer mustache. Kinda sucks because I was starting to enjoy the place. Been there a few times. Sadly...