Staples — Local services in Camp Hill

We attempted to use the printing services at this Staples twice and both situations were terrible, so I recommend going to any other printing services store, including the Harrisburg Staples. In the first situation, this printing team was entirely incapable of printing simple business cards for weeks. The only time they attempted it the writing on the cards was off center and sloppy. When the Harrisburg Staples took over this job, they printed the cards perfectly in 30 minutes and were flabbergasted that Camp Hill had so much trouble. We gave this Camp Hill Staples one more chance today because we happened to be at the shopping center already and we needed to print out an obituary for my father. The staff refused to greet us for several minutes at the printing area and when we asked about the paper options, we were told they only have 8.5 by 11 inch paper for printing. The staff person claimed they were unable to print photos or anything special other than simple printer paper or cardstock. When we asked about the big advertisement behind the staff person showing that Staples had several larger paper options available for printing, she then admitted they did actually have other paper available but it would take a lot of time for printing and be very complicated. It left us with zero confidence this Staples was capable of printing the obituary before the funeral, which really just added insult to injury with what we are going through. Anyway, I never leave negative business reviews but these two experiences were so uniquely terrible, I’m leaving a review with the hope that Staples management fixes this situation for others...

I just want to say that the printer center workers are racist especially the older lady who works in the printing production room. I know it’s not only black people affected but they definitely racist and prejudiced . Refused to help me and said it self service but when I held up the line for printers she acts like it’s not her fault and pretends to care for the others in line by playing with the 3rd printer when she knows it was not working at the time and if she just assisted me as she tried to do for the line behind me there would not be a big line. I had to wait for a sweet sweet couple next to me that offered to help without me asking because they could see I needed help at the printer. I made sure no one got in front of me until I was done and that couple even thought they were busy at the next printer they took their time to help me. I don’t think that lady will be working there for long and if she is a manager she needs to be fired that is not how a leader acts and I was highly displeased and a report is very necessary , people like that should not work in costumer service jobs . This happened to me a year ago and it people are still having issues with the same workers in the printer area a year later, why are those people still working there. Seems like nobody cares at this establishment if you need customer services here don’t waste your time , go to the...

Today's customer service experience at production department was incredibly disappointing at staples. Despite explaining the urgency of needing two pieces of certificate paper for church, the lady at the production desk insisted on a one-hour wait time and was unhelpful and disrespectful. It's frustrating to encounter such behavior, especially when dealing with something as important as time-sensitive documents.

It's unfortunate that the lady at the production desk provided misleading information about the paper quality at the public printer. Trusting that it would be the same as the certificate paper, only to find out otherwise, must have been frustrating. It's important for customer service representatives to be transparent and accurate in their responses to ensure customers receive the service...