Ross Dress for Less — Local services in Campbell

Went in to buy sunglasses, they have a nice selection of Ray-Ban and Oakley and other brands at good prices.

The lady helping me was very rude, I wanted to see multiple pairs as I was buying two pairs as a present for my parents. She kept putting them back and giving me one pair at a time. At this point I asked to please not put them back, she can hold on to them or put them on a tray behind her otherwise it’s impossible for me to make a decision, she ignored me, it was like she was looking right through me, no eye contact.

I think she thought it reasonable that I was there to run away with a $50 pair of glasses 😂 the security guy was literally behind me

My husband was like “let’s go to a ray ban store, this is not worth it” 😂 We did end up buying the glasses but it was a bad experience.

I usually do not complain about customer service in discount stores because I know the employees probably don’t get paid enough but this was pretty low even for Ross.

TJMaxx and Marshalls employees are...

this Ross store is ok great deal but need to monitor and supervise all staff or maybe need proper seminar..just opinion to management of this branch, i spend almost half day to find out all item i want to buy for gift because i dobt have time this past holidays then just a wasted because of some other staff to put it back again and hang so that they finish earlier even its just past 6pm and the close time is 11 pm.. what a horrible experience i ever had today at Ross store campbill , san jose. CA.. long waiting to only 1 cashier, because they are all busy putting back all item in the designated place even still time for shopper... lost of selling to the company too..so horrible , bad trip and wasting my time..management attention please..🙏🏻🙏🏻🙏🏻🙏🏻🙏🏻🙏🏻..Ross is ok only employee are need to have concern to the shopper...

I shop at Ross regularly, but the customer service, especially on Tuesdays, needs serious improvement. Tuesdays are senior discount days, meaning more customers, yet the store consistently fails to staff enough cashiers to accommodate the crowd. Today, there were about 10 people in line with only one cashier working. When we asked for another cashier, we were told they were switching, but the process took over 20 minutes!

Additionally, there aren’t enough customer assistants on the floor to help shoppers. Management should address these issues by adding more staff, especially on busy days like Tuesdays. Long lines and lack of assistance make the shopping experience frustrating. I hope Ross takes customer feedback seriously and improves staffing to better serve...