Panda Express — Restaurant in Campbell

PLEASE READ BEFORE COMING HERE!!

My family and I ordered online today, hoping to share a nice meal together and relax for the afternoon. We picked up our food and headed home.

Upon arrival, my sister opened her food only to find a bowl half full of rice and a few measly pieces of chicken inside. At first we figured that perhaps they were running out of that specific item and tossed in the few remains and called it a day (understandable if they were busy or in a hurry). However as we continued opening our food boxes, we came to find that not one, not two, but ALL of our plates were the exact same. We were given a scoop of rice and three or four COLD pieces of meat.

I ordered beef with broccoli and string bean chicken, however I received broccoli with BROCCOLI (no beef) and “string bean chicken” that consisted of only string beans and 2 pieces of orange chicken that I assume had fallen into the batch. Can you imagine! I did not pay $16+ to get a small scoop of vegetables and the wrong kind of meat.

The list goes on and on i.e. no sauce on the teriyaki chicken, no super greens when we ordered them, ridiculously small portions, and cold food.

I’m not usually one to complain online about food. I hate to be a Karen, I really do, but this was simply unacceptable and ruined what could have been a nice lunch with the family.

I write this as a concerned customer, hoping that Panda Express on Bascom Ave takes note of these things and takes action. As I read through the reviews, I noticed that many others had a similar experience with this particular panda. A shame really :(

I hope that this issue is addressed and no one else experiences the same disappointment that we did. Until then, I have the unfortunate task of giving this 1...

Iv been to a lot of locations across the country and this is the only one that I have had a bad experience, service was slow, I ordered a plate with 3 entree and was waiting on the third to be cooked, while waiting the cashier tried cashing me someone else’s food, she then proceeded to cash me out for my food in advance, instead of cashing me for the 3 entree she cashed me for 2, the guy sharing the food then proceeds to take out one entree and substitute it for the other, at this point I’m confused the cashier said she didn’t cash me for the 3 entree when I asked for 3, she then proceeded to tell me the person sharing messed up my order, mind you she had check my food earlier and saw that I’m waiting on the 3rd entree, I then try to explain to her through a mask what’s wrong then she turns around and say I don’t need to shout when I’m clearly trying to speak so u can hear me this time around, I’m never going back to this location Vanessa C made it clear they don’t know what they are doing no organization everyone is just staring at each other to make the next move, the food is also bellow average from other locations...

Very rude workers. And very skimpy and stingy with the food servings. I went in to grab a quick lunch I wanted the half chowmein and half fried rice he skimped thats ok no worries but then for the entrees I ordered the premium ones where you pay an additional $1.25 and he gave me only three pieces of steak and a lot of veggies, I asked if he wouldn't mind putting a few more pieces as its a premium entree and im paying extra I would like a reasonable portion he snapped at me and said no no then proceeded to say im going to have to ask my boss.. it wasn't even a proper scooped portion theres nothing to ask they have no customer service horrible horrible better of going to whole foods and self serving your own food no worrying about having to hassle with the worked about properly serving portions that we pay good money for. Skimpy not worth it save yourself the trouble !! Go somewhere else I left and went to Union...